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FAQ: Buyers

Who owns my buyer’s information?

Your buyer’s information belongs to you and your team. By adding your buyer, you can pull reports to easily track all tours and showings for each buyer. Your administrative staff can view and edit your buyer’s information to assist you in keeping their details up to date.

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Is my buyer’s information secure?

Yes. Your buyer’s data is only available to you and your team unless you choose to share it with the listing agent and office during the scheduling process.

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Am I required to enter my buyer’s information to schedule a showing?

No. However, one of the main benefits of adding your buyer is to provide them with access to Home by ShowingTime, the free companion app designed to help keep your clients in the loop throughout the buying or selling process. Home by ShowingTime allows buyers to view appointment status/details and access driving directions.

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Why would I want to share my buyer's information with listing agents?*

*If this option is enabled for your market you may elect to share the buyer's name with the listing agent or office during the scheduling process to help listing agents differentiate between showings. In most markets sharing is optional and if you choose to do so only the buyer's name is shared. Their email and phone number are always private to you and your team.

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Does adding my clients data make scheduling more complicated?

No. Adding your buyer when scheduling a showing is simple and built into the current scheduling process. Adding buyers provides better reporting and organization for you and can be done with a single tap. You can easily review which properties were shown to which buyer as there is an activity log for each buyer you enter in your profile.

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Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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