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  1. General FAQ

  2. Notification FAQ

  3. Listing FAQs

  4. What is ShowingAssist?

  5. How Can I Contact ShowingTime?

  6. Account, Profile, & Integrations FAQ

  7. Appointments & Scheduling FAQ

  8. Feedback FAQ

  9. Mobile FAQ

  10. Can I Send Notifications to Agents that Show My Listings?

  11. How do I Share Feedback with my Seller?

  12. What Are my Sellers Notification Preferences?

  13. Why do I get a message that says "URL Expired" in the mobile app?

  14. When would I merge a listing?

  15. Can My Seller Communicate with ShowingTime?

  16. Can I share the tour details with the buyer?

  17. What does the View Instructions only Appointment Type mean?

  18. What does the Courtesy Call or Go and Show Appointment Type mean?

  19. What does the Appointment Required Appointment Type mean?

  20. How Can I See Past Notifications I Have Sent?

  21. What is a CBS Code?

  22. How can I track appointments that occurred in the past?

  23. Can I Update My Office Details?

  24. Do you have information that I can provide to my seller?

  25. Why are access details so important?

  26. Why are Text messages and Push notifications delayed?

  27. How do I cancel an appointment?

  28. How Do I Change My Phone Number/Email Address in Showingtime?

  29. How do I update my notification preferences?

  30. What Do the Different Appointment Types Mean?

  31. What is the Not Authorized message?

  32. How can I remedy issues with the Google Chrome Web browser?

  33. How can I remedy issues with the Safari Web browser?

  34. How Can I Remedy Issues with Internet Explorer?

  35. How can I remedy issues with the Mozilla Firefox Web browser?

  36. How Can I Troubleshoot Browser Issues?

  37. Help, All My Emails From Showingtime Come From Someone Else.

  38. What happened to the Resend App Access link?

  39. Why Does the ShowingTime App Ask for My Location?

  40. As a buyer's agent, how can I see all of the showings I request?

  41. Can I review messages in the mobile app?

  42. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  43. How Do I Add Multiple Listings to a Tour?

  44. Can I rearrange the stops in the tour?

  45. Is My Tour Shared With the Buyer?

  46. How can I see the status of appointments in a Tour?

  47. Can I reschedule the whole tour for a different day?

  48. Can I schedule a tour with a listing that is not accepting online requests?

  49. What is the Add Other Stop button used for when creating a tour?

  50. Can I Print the Turn-By-Turn Directions for a Tour?

  51. Can Inspectors use ShowingTime?

  52. What is the Additional Instructions Section?

  53. Can I see the appointment type of a listing before I schedule?

  54. What if I don't want a notification call when an appointment is confirmed?

  55. Can I add agents to my office in ShowingTime?

  56. Logging in to ShowingTime Frequently Asked Questions

  57. What if my log in is disabled?

  58. Merge FAQ's

  59. Can I share the buyer's agent's details with my listing contacts?

  60. Can I Respond to the Text Messages Sent from ShowingTime?

  61. Notification Troubleshooting

  62. Help, I'm missing a listing.

  63. On my listing, it says that showings are not allowed. What can I do?

  64. How Do I Update Showing Instructions for My Listing?

  65. How will I know my appointment is confirmed?

  66. Can I message other agents?

  67. Help: My client cannot access Home by ShowingTime

  68. How Can I Prevent or Allow Overlapping Appointments?

  69. Can I Share Details From the Appointment Screen?

  70. Where can I access my billing information?

  71. Can I add a mass note to my listings?

  72. Can I reschedule an appointment?

  73. Is there a Buffer Time Between Appointments?

  74. How Do I Enable Scheduling for my Listing in ShowingTime?

  75. Can I Upload a Photo?

  76. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  77. Can I Set up an Assistant to Help with Showings?

  78. What if My Contact Details Are Not Correct When I Schedule?

  79. What is a Virtual Showing?

  80. Listing Sync FAQ

  81. Why does my ride-share app open when I choose directions to the property?

  82. Can I Access ShowingTime when I am Overseas?

  83. Can I change my Feedback Template?

  84. Can I merge my profiles if I am a member of more than one board/association?

  85. Can I see my mileage?

  86. Appointment Restriction Examples

  87. What are Buyer's Agent Contact Details?

  88. Do You Support Coming Soon Listings?

  89. I Cannot Select a Longer/Shorter Appointment Length

  90. Why Do I See Join Waitlist When I Try to Schedule?

  91. What is an Listing Agent Accompanied Showing?

  92. What If I Cannot Enable An Owner for SMS?

  93. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  94. Can I Add Gate Code Information to a Listing?

  95. Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

  96. How Do I Know if Mass Notifications are Sent?

  97. How Do I See Feedback That Has Been Submitted?

  98. If I Update Showing Instructions, will Agents That Have Upcoming Appointments be Notified?

  99. Where Can I Find Out More Information on Offer Manager?

  100. My Client is Having Trouble with the App. It Says It Can't Find A Listing Associated With Their Email?

  101. How Can I Opt-In/Opt Out from Messages?

  102. Do I Have a Password to Access ShowingTime?

  103. How Do I Update My Profile?

  104. How Are Announcement Emails Configured?

  105. What if I Need to Notify an Assistant or Partner?

  106. Listing Worksheet Attachment Troubleshooting

  107. How Can I Troubleshoot when Agents Tell Me That Showings Are Not Allowed

  108. How Do I Remove a Duplicate Listing?

  109. How do I add a Co-Listing Agent?

  110. An Offer Has Been Accepted on My Listing, How Can I Prevent Future Showings?

  111. What Is the Difference Between Sending a Mass Notification and Sending Requests for the Highest and Best Offers?

  112. Why Can Some Agents Schedule on My Listings from Outside of My MLS?

  113. How Do I Leave a Waitlist?

  114. Can Agents from Other Markets Schedule on my Listing?

  115. Why are So Many Feedback Requests Sent to me?

  116. How Do I Send Mass Notifications from the Mobile App?

  117. How Do I Opt In to SMSs?

  118. What Does the Message “SMS Was Blocked by the Recipient’s Mobile Phone Carrier” Mean?

  119. My Listing Defaults to Not Allow Online Scheduling When it Syncs from the MLS.

  120. My Listing is Not Syncing to ShowingTime from Realtracs

  121. Can I Share Information About My Listing with an Agent or My Client?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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