1. General FAQ

  2. Notification FAQ

  3. Listing FAQs

  4. What is ShowingAssist?

  5. Account, Profile, & Integrations FAQ

  6. Appointments & Scheduling FAQ

  7. Feedback FAQ

  8. Mobile FAQ

  9. Can I Send Notifications to Agents that Show My Listings?

  10. How do I Share Feedback with my Seller?

  11. What are my sellers notification preferences?

  12. Why do I get a message that says "URL Expired" in the mobile app?

  13. When would I merge a listing?

  14. Can my seller communicate with ShowingTime?

  15. Can I share the tour details with the buyer?

  16. What does the View Instructions only Appointment Type mean?

  17. What does the Courtesy Call or Go and Show Appointment Type mean?

  18. What does the Appointment Required Appointment Type mean?

  19. How can I see Past Notifications I have sent?

  20. What is a CBS Code?

  21. How can I track appointments that occurred in the past?

  22. I've been told that agents can't schedule inspections on my listings, what do I do?

  23. Can I change the office details?

  24. Do you have information that I can provide to my seller?

  25. Why are access details so important?

  26. Why are Text messages and Push notifications delayed?

  27. How do I cancel an appointment?

  28. How do I change my phone number/email address in ShowingTime?

  29. How do I get a one day code?

  30. How do I update my notification preferences?

  31. What do the different appointment types mean?

  32. What is the Not Authorized message?

  33. How can I remedy issues with the Google Chrome Web browser?

  34. How can I remedy issues with the Safari Web browser?

  35. How Can I Remedy Issues with Internet Explorer?

  36. How can I remedy issues with the Mozilla Firefox Web browser?

  37. How can I troubleshoot browser issues?

  38. Help, all my emails from ShowingTime come from someone else.

  39. What happened to the Resend App Access link?

  40. Why Does the ShowingTime App Ask for My Location?

  41. As a buyer's agent, how can I see all of the showings I request?

  42. Can I review messages in the mobile app?

  43. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  44. How do I add multiple listings to a tour?

  45. Can I rearrange the stops in the tour?

  46. Is my tour shared with the buyer?

  47. How can I see the status of appointments in a Tour?

  48. Can I reschedule the whole tour for a different day?

  49. Can I schedule a tour with a listing that is not accepting online requests?

  50. What is the Add Other Stop button used for when creating a tour?

  51. Can I Print the Turn-By-Turn Directions for a Tour?

  52. Can Inspectors use ShowingTime?

  53. What is the Additional Instructions Section?

  54. Can I see the appointment type of a listing before I schedule?

  55. What if I don't want a notification call when an appointment is confirmed?

  56. Can I add agents to my office in ShowingTime?

  57. Logging in to ShowingTime Frequently Asked Questions

  58. What if my log in is disabled?

  59. Merge FAQ's

  60. Can I share the buyer's agent's details with my listing contacts?

  61. Can I Respond to the Text Messages Sent from ShowingTime?

  62. Notification Troubleshooting

  63. Help, I'm missing a listing.

  64. On my listing, it says that showings are not allowed. What can I do?

  65. How do I update showing instructions for my listing?

  66. How will I know my appointment is confirmed?

  67. Can I message other agents?

  68. Help: My client cannot access Home by ShowingTime

  69. How Can I Prevent or Allow Overlapping Appointments?

  70. Can I share details from the appointment screen?

  71. Where can I access my billing information?

  72. Can I add a mass note to my listings?

  73. Can I reschedule an appointment?

  74. Is there a Buffer Time Between Appointments?

  75. How Do I Enable Scheduling for my Listing in ShowingTime?

  76. Can I Upload a Photo?

  77. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  78. Can I Set up an Assistant to Help with Showings?

  79. What if my contact details are not correct when I schedule?

  80. What is a Virtual Showing?

  81. Listing Sync FAQ

  82. Why does my ride-share app open when I choose directions to the property?

  83. Can I change my Feedback Template?

  84. Can I merge my profiles if I am a member of more than one board/association?

  85. Can I see my mileage?

  86. Appointment Rule Examples

  87. What are Buyer's Agent Contact Details?

  88. Do You Support Coming Soon Listings?

  89. I Cannot Select a Longer/Shorter Appointment Length

  90. Why Do I See Join Waitlist When I Try to Schedule?

  91. What is an Listing Agent Accompanied Showing?

  92. What If I Cannot Enable An Owner for SMS?

  93. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  94. Can I Add Gate Code Information to a Listing?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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