FAQs ← Knowledge Base General FAQ Notification FAQ Listing FAQs What is ShowingAssist? Account, Profile, & Integrations FAQ Appointments & Scheduling FAQ Feedback FAQ Mobile FAQ Can I Send Notifications to Agents that Show My Listings? How do I Share Feedback with my Seller? What are my sellers notification preferences? Why do I get a message that says "URL Expired" in the mobile app? When would I merge a listing? Can my seller communicate with ShowingTime? Can I share the tour details with the buyer? What does the View Instructions only Appointment Type mean? What does the Courtesy Call or Go and Show Appointment Type mean? What does the Appointment Required Appointment Type mean? How can I see Past Notifications I have sent? What is a CBS Code? How can I track appointments that occurred in the past? I've been told that agents can't schedule inspections on my listings, what do I do? Can I change the office details? Do you have information that I can provide to my seller? Why are access details so important? Why are Text messages and Push notifications delayed? How do I cancel an appointment? How do I change my phone number/email address in ShowingTime? How do I get a one day code? How do I update my notification preferences? What do the different appointment types mean? What is the Not Authorized message? How can I remedy issues with the Google Chrome Web browser? How can I remedy issues with the Safari Web browser? How can remedy issues with Internet Explorer? How can I remedy issues with the Mozilla Firefox Web browser? How can I troubleshoot browser issues? Help, all my emails from ShowingTime come from someone else. What happened to the Resend App Access link? Why does the ShowingTime app ask for my location? As a buyer's agent, how can I see all of the showings I request? Can I review messages in the mobile app? How do I add multiple listings to a tour? Can I rearrange the stops in the tour? Is my tour shared with the buyer? How can I see the status of appointments in a Tour? Can I reschedule the whole tour for a different day? Can I schedule a tour with a listing that is not accepting online requests? What is the Add Other Stop button used for when creating a tour? Can I print the turn by turn directions for a tour? Can Inspectors use ShowingTime? What is the Additional Instructions Section? Can I see the appointment type of a listing before I schedule? What if I don't want a notification call when an appointment is confirmed? Can I add agents to my office in ShowingTime? Logging in to ShowingTime Frequently Asked Questions What if my log in is disabled? Can I share the buyer's agent's details with my listing contacts? Notification Troubleshooting Help, I'm missing a listing. On my listing, it says that showings are not allowed. What can I do? How do I update showing instructions for my listing? Can I message other agents? Help: My client cannot access My Home Can I prevent overlapping showings? Can I share details from the appointment screen? Where can I access my billing information? Can I add a mass note to my listings? Can I reschedule an appointment? Is there a Buffer Time Between Appointments? How Do I Enable Scheduling for my Listing in ShowingTime? Can I Set up an Assistant to Help with Showings? What if my contact details are not correct when I schedule?