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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Account, Profile, & Integrations FAQ

  4. Adding a Master Lock lockbox to Your Listing

  5. Adding a SentriLock lockbox to your listing

  6. Adding a Supra iBox lockbox to your listing

  7. Adding Buyers

  8. Advanced Notifications

  9. Agent Activity Report

  10. Agent Profile Linking

  11. Appointment Calendar

  12. Appointment Restrictions

  13. Appointment Scheduling

  14. Appointment Types

  15. Appointments & Scheduling FAQ

  16. Archive

  17. As a buyer's agent, how can I see all of the showings I request?

  18. Attachments

  19. Calendar Sync

  20. Can I add a mass note to my listings?

  21. Can I add agents to my office in ShowingTime?

  22. Can I change the office details?

  23. Can I message other agents?

  24. Can I prevent overlapping showings?

  25. Can I print the turn by turn directions for a tour?

  26. Can I rearrange the stops in the tour?

  27. Can I reschedule an appointment?

  28. Can I reschedule the whole tour for a different day?

  29. Can I review messages in the mobile app?

  30. Can I schedule a tour with a listing that is not accepting online requests?

  31. Can I see the appointment type of a listing before I schedule?

  32. Can I Send Notifications to Agents that Show My Listings?

  33. Can I Set up an Assistant to Help with Showings?

  34. Can I share details from the appointment screen?

  35. Can I share the buyer's agent's details with my listing contacts?

  36. Can I share the tour details with the buyer?

  37. Can I upload a personal photo for my account?

  38. Can Inspectors use ShowingTime?

  39. Can my seller communicate with ShowingTime?

  40. Cincinnati MLS | ShowingTime

  41. Coastal Carolina Association of Realtors | ShowingTime

  42. Configuring Contacts for Listing Agent Accompanied Showings

  43. Contact Methods & Management

  44. Creating Feedback Templates (Enhanced Feedback)

  45. Do you have information that I can provide to my seller?

  46. Electronic Lockbox Integration

  47. Email Troubleshooting

  48. Enabling or Disabling users

  49. FAQ: Buyers

  50. FAQs

  51. Feedback

  52. Feedback FAQ

  53. Feedback Management (Enhanced Feedback)

  54. General FAQ

  55. Getting Started: Bright MLS

  56. Getting Started: connectMLS

  57. Getting Started: CTI Navigator

  58. Getting Started: Flex

  59. Getting Started: Fusion

  60. Getting Started: Hawaii Information Service

  61. Getting Started: InnoVia

  62. Getting Started: Matrix

  63. Getting Started: MLXchange

  64. Getting Started: Navica

  65. Getting Started: Paragon

  66. Getting Started: ParagonXL

  67. Getting Started: Pikes Peak MLS

  68. Getting Started: Rapattoni

  69. Getting Started: RealTracs

  70. Getting Started: RealtyServer

  71. Getting Started: Solid Earth: List It

  72. Getting Started: Stratus

  73. Getting Started: Tempo

  74. Getting Started: TheMLS

  75. Getting Started: UtahRealEstate.com

  76. Getting Started: XMLSWeb

  77. Greater Fort Lauderdale Realtors | ShowingTime

  78. Group Messaging

  79. Help, all my emails from ShowingTime come from someone else.

  80. Help, I'm missing a listing.

  81. Help: My client cannot access My Home

  82. How can I remedy issues with the Google Chrome Web browser?

  83. How can I remedy issues with the Mozilla Firefox Web browser?

  84. How can I remedy issues with the Safari Web browser?

  85. How can I see Past Notifications I have sent?

  86. How can I see the status of appointments in a Tour?

  87. How can I tell the seller I am done?

  88. How can I track appointments that occurred in the past?

  89. How can I troubleshoot browser issues?

  90. How can remedy issues with Internet Explorer?

  91. How can you tell an inspection request vs. a showing request?

  92. How do I add a Co-Listing Agent?

  93. How do I add multiple listings to a tour?

  94. How do I add Owners or Occupants

  95. How do I cancel an appointment?

  96. How do I change my phone number/email address in ShowingTime?

  97. How Do I Enable Scheduling for my Listing in ShowingTime?

  98. How do I get a one day code?

  99. How do I Share Feedback with my Seller?

  100. How do I update my notification preferences?

  101. How do I update showing instructions for my listing?

  102. How to Download the Mobile App

  103. How to use the ShowingTime App with your Master Lock lockbox.

  104. How to use the ShowingTime App with your SentriLock lockbox

  105. I've been told that agents can't schedule inspections on my listings, what do I do?

  106. Integration with CodeBox

  107. Integration with Goomzee

  108. Integration with HomeSnap

  109. Integration with Master Lock

  110. Integration with Rently

  111. Integration with SentriLock for Agents

  112. Integration with SentriLock for Brokers

  113. Integration with Supra for Agents

  114. Integration with Supra for Brokers

  115. Is my tour shared with the buyer?

  116. Is there a Buffer Time Between Appointments?

  117. Listing Activity Report

  118. Listing Activity Report: Adding Activity (Enhanced Feedback)

  119. Listing Activity Report: Adding Activity (Standard Feedback)

  120. Listing Activity Report: Agent Version (Enhanced Feedback)

  121. Listing Activity Report: Agent Version (Standard Feedback)

  122. Listing Activity Report: Configuration & Settings (Enhanced Feedback)

  123. Listing Activity Report: Configuration & Settings (Standard Feedback)

  124. Listing Activity Report: Homeowner Version (Enhanced Feedback)

  125. Listing Activity Report: Send Notifications (Enhanced Feedback)

  126. Listing Agent Accompanied Showings

  127. Listing Agent Accompanied Showings on Mobile

  128. Listing Change Log

  129. Listing Configuration & Settings

  130. Listing FAQs

  131. Listing Worksheet

  132. Listing Worksheet Layout

  133. Logging in to ShowingTime Frequently Asked Questions

  134. Managing your client information

  135. Matrix One Pager

  136. Merging Listings in ShowingTime

  137. Message Center

  138. Messaging: How does messaging work?

  139. Messaging: Notification Methods

  140. Messaging: Overview

  141. Mobile

  142. Mobile App for Sellers

  143. Mobile App Overview

  144. Mobile App Profile

  145. Mobile FAQ

  146. Mobile Feedback (Standard Feedback)

  147. Mobile Listing Worksheet

  148. Mobile Messaging

  149. Mobile: Badges, Gestures & Coloring

  150. Mobile: Calendar Sync

  151. Mobile: Feedback (Enhanced Feedback)

  152. Mobile: Push Notifications

  153. Mobile: Scheduling

  154. Mobile: ShowingCart™

  155. Moving your Master Lock lockbox to a new listing

  156. My Home by ShowingTime

  157. New Jersey MLS | ShowingTime

  158. Northern Nevada Regional MLS | ShowingTime

  159. Notification FAQ

  160. Notification Troubleshooting

  161. Offer Registration for Canada

  162. Office Broadcast

  163. Office Settings

  164. Oklahoma City Metropolitan Association of REALTORS | ShowingTime

  165. On my listing, it says that showings are not allowed. What can I do?

  166. Out Of Office

  167. Pricing Benchmark Report

  168. Profile & Settings

  169. Proposing a New Time

  170. Proposing New Times for Accompanied Showings

  171. Realcomp Online | ShowingTime

  172. Realtors Assoc. of Greater Miami and the Beaches | ShowingTime

  173. Reports

  174. Scheduling a Single Showing

  175. Scheduling on Behalf of Other Agents

  176. Seller Management

  177. Setting up your SentriLock Lockboxes

  178. Showing Beacon

  179. Showing Consent Form

  180. ShowingCart™

  181. Showings I Have Requested

  182. Showings On My Listings

  183. ShowingTime for the MLS Resources

  184. ShowingTime Listing Widget

  185. ShowingTime LIVE Video

  186. ShowingTime Messaging

  187. ShowingTime Newsletters 2017

  188. ShowingTime Newsletters 2018

  189. ShowingTime Newsletters 2019

  190. ShowingTime Newsletters 2020

  191. ShowingTime Showing Widget

  192. ShowingTime Welcomes Centralized Showing Service Users

  193. Social Media Posts April, May, & June 2017

  194. Social Media Posts April, May, & June 2018

  195. Social Media Posts January, February, & March 2017

  196. Social Media Posts January, February, & March 2018

  197. Social Media Posts January, February, & March 2019

  198. Social Media Posts July, August, & September 2017

  199. Social Media Posts July, August, & September 2018

  200. Social Media Posts October, November, & December 2017

  201. Social Media Posts October, November, & December 2018

  202. Social Media Quick Start

  203. South Broward Board of Realtors | ShowingTime

  204. Submitting Feedback (Enhanced Feedback)

  205. Submitting Feedback (Standard Feedback)

  206. Target Market Analysis

  207. Text-to-Voice Calls

  208. The Mobile Listing Activity Report

  209. The Mobile Listing Activity Report for Standard Feedback

  210. Updates to MarketView360º

  211. Upgrading to the ShowingTime Appointment Center

  212. Viewing Buyer Activity

  213. Virtual Showings

  214. Webinars

  215. What are my sellers notification preferences?

  216. What do the different appointment types mean?

  217. What does "Display past appointments older than..." mean?

  218. What does the Appointment Required Appointment Type mean?

  219. What does the Courtesy Call or Go and Show Appointment Type mean?

  220. What does the View Instructions only Appointment Type mean?

  221. What happened to the Resend App Access link?

  222. What if I don't want a notification call when an appointment is confirmed?

  223. What if I need to notify an assistant or partner?

  224. What if my contact details are not correct when I schedule?

  225. What if my log in is disabled?

  226. What is a CBS Code?

  227. What is ShowingAssist?

  228. What is the Add Other Stop button used for when creating a tour?

  229. What is the Additional Instructions Section?

  230. What is the Not Authorized message?

  231. What's New

  232. When would I merge a listing?

  233. Where can I access my billing information?

  234. Why are access details so important?

  235. Why are Text messages and Push notifications delayed?

  236. Why do I get a message that says "URL Expired" in the mobile app?

  237. Why does the ShowingTime app ask for my location?

  238. Wilmington Regional Association of REALTORS®

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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