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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Account, Profile, & Integrations FAQ

  4. Adding a Master Lock lockbox to Your Listing

  5. Adding a SentriLock lockbox to your listing

  6. Adding a Supra iBox lockbox to your listing

  7. Adding Buyers

  8. Advanced Notifications

  9. Agent Activity Report

  10. Agent Profile Linking

  11. Appointment Calendar

  12. Appointment Restrictions

  13. Appointment Rule Examples

  14. Appointment Scheduling

  15. Appointment Types

  16. Appointments & Scheduling FAQ

  17. Archive

  18. As a buyer's agent, how can I see all of the showings I request?

  19. Attachments

  20. Calendar Sync

  21. Can I add a mass note to my listings?

  22. Can I add agents to my office in ShowingTime?

  23. Can I change my Feedback Template?

  24. Can I change the office details?

  25. Can I change the size of the font in the mobile app?

  26. Can I merge my profiles if I am a member of more than one board/association?

  27. Can I message other agents?

  28. Can I prevent overlapping showings?

  29. Can I print the turn by turn directions for a tour?

  30. Can I rearrange the stops in the tour?

  31. Can I reschedule an appointment?

  32. Can I reschedule the whole tour for a different day?

  33. Can I review messages in the mobile app?

  34. Can I schedule a tour with a listing that is not accepting online requests?

  35. Can I see my mileage?

  36. Can I see the appointment type of a listing before I schedule?

  37. Can I Send Notifications to Agents that Show My Listings?

  38. Can I Set up an Assistant to Help with Showings?

  39. Can I share details from the appointment screen?

  40. Can I share the buyer's agent's details with my listing contacts?

  41. Can I share the tour details with the buyer?

  42. Can I upload a personal photo for my account?

  43. Can Inspectors use ShowingTime?

  44. Can my seller communicate with ShowingTime?

  45. Cincinnati MLS | ShowingTime

  46. Coastal Carolina Association of Realtors | ShowingTime

  47. Configuring Contacts for Listing Agent Accompanied Showings

  48. Contact Methods & Management

  49. Creating Feedback Templates (Enhanced Feedback)

  50. Do you have information that I can provide to my seller?

  51. Electronic Lockbox Integration

  52. Email Troubleshooting

  53. Enabling or Disabling users

  54. FAQ: Buyers

  55. FAQs

  56. Feedback

  57. Feedback FAQ

  58. Feedback Management (Enhanced Feedback)

  59. General FAQ

  60. Getting Started: Bright MLS

  61. Getting Started: connectMLS

  62. Getting Started: CTI Navigator

  63. Getting Started: Flex

  64. Getting Started: Fusion

  65. Getting Started: Garden State MLS

  66. Getting Started: Hawaii Information Service

  67. Getting Started: InnoVia

  68. Getting Started: Matrix

  69. Getting Started: MLXchange

  70. Getting Started: Navica

  71. Getting Started: Paragon

  72. Getting Started: ParagonXL

  73. Getting Started: Pikes Peak MLS

  74. Getting Started: Rapattoni

  75. Getting Started: RealTracs

  76. Getting Started: RealtyServer

  77. Getting Started: Solid Earth: List It

  78. Getting Started: Stratus

  79. Getting Started: Tempo

  80. Getting Started: TheMLS

  81. Getting Started: UtahRealEstate.com

  82. Getting Started: XMLSWeb

  83. GLIDE/PEAD Integration

  84. Greater Fort Lauderdale Realtors | ShowingTime

  85. Group Messaging

  86. Help, all my emails from ShowingTime come from someone else.

  87. Help, I'm missing a listing.

  88. Help: My client cannot access My Home

  89. How can I remedy issues with the Google Chrome Web browser?

  90. How can I remedy issues with the Mozilla Firefox Web browser?

  91. How can I remedy issues with the Safari Web browser?

  92. How can I see Past Notifications I have sent?

  93. How can I see the status of appointments in a Tour?

  94. How can I tell the seller I am done?

  95. How can I track appointments that occurred in the past?

  96. How can I troubleshoot browser issues?

  97. How can remedy issues with Internet Explorer?

  98. How can you tell an inspection request vs. a showing request?

  99. How do I add a Co-Listing Agent?

  100. How do I add multiple listings to a tour?

  101. How do I add Owners or Occupants

  102. How do I cancel an appointment?

  103. How do I change my phone number/email address in ShowingTime?

  104. How Do I Enable Scheduling for my Listing in ShowingTime?

  105. How do I get a one day code?

  106. How do I Share Feedback with my Seller?

  107. How do I update my notification preferences?

  108. How do I update showing instructions for my listing?

  109. How to Download the Mobile App

  110. How to use the ShowingTime App with your Master Lock lockbox.

  111. How to use the ShowingTime App with your SentriLock lockbox

  112. How will I know my appointment is confirmed?

  113. I've been told that agents can't schedule inspections on my listings, what do I do?

  114. Integration with CodeBox

  115. Integration with Goomzee

  116. Integration with HomeSnap

  117. Integration with Master Lock

  118. Integration with Rently

  119. Integration with SentriLock for Agents

  120. Integration with SentriLock for Brokers

  121. Integration with Supra for Agents

  122. Integration with Supra for Brokers

  123. Is my tour shared with the buyer?

  124. Is there a Buffer Time Between Appointments?

  125. Listing Activity Report

  126. Listing Activity Report: Adding Activity (Enhanced Feedback)

  127. Listing Activity Report: Adding Activity (Standard Feedback)

  128. Listing Activity Report: Agent Version (Enhanced Feedback)

  129. Listing Activity Report: Agent Version (Standard Feedback)

  130. Listing Activity Report: Configuration & Settings (Enhanced Feedback)

  131. Listing Activity Report: Configuration & Settings (Standard Feedback)

  132. Listing Activity Report: Homeowner Version (Enhanced Feedback)

  133. Listing Activity Report: Send Notifications (Enhanced Feedback)

  134. Listing Agent Accompanied Showings

  135. Listing Agent Accompanied Showings on Mobile

  136. Listing Change Log

  137. Listing Configuration & Settings

  138. Listing FAQs

  139. Listing Sync FAQ

  140. Listing Worksheet

  141. Listing Worksheet Layout

  142. Logging in to ShowingTime Frequently Asked Questions

  143. Managing your client information

  144. Matrix One Pager

  145. Merging Listings in ShowingTime

  146. Message Center

  147. Messaging: How does messaging work?

  148. Messaging: Notification Methods

  149. Messaging: Overview

  150. Mobile

  151. Mobile App for Sellers

  152. Mobile App Overview

  153. Mobile App Profile

  154. Mobile FAQ

  155. Mobile Feedback (Standard Feedback)

  156. Mobile Listing Worksheet

  157. Mobile Messaging

  158. Mobile: Badges, Gestures & Coloring

  159. Mobile: Calendar Sync

  160. Mobile: Feedback (Enhanced Feedback)

  161. Mobile: Push Notifications

  162. Mobile: Scheduling

  163. Mobile: ShowingCart™

  164. Moving your Master Lock lockbox to a new listing

  165. My Home by ShowingTime

  166. New Jersey MLS | ShowingTime

  167. New Listing Quick Start

  168. Northern Nevada Regional MLS | ShowingTime

  169. Notification FAQ

  170. Notification Troubleshooting

  171. Offer Manager

  172. Offer Registration for Canada

  173. Office Broadcast

  174. Office Settings

  175. Oklahoma City Metropolitan Association of REALTORS | ShowingTime

  176. On my listing, it says that showings are not allowed. What can I do?

  177. Online Appointment Troubleshooting

  178. Out Of Office

  179. Pre-Scheduling Form

  180. Pricing Benchmark Report

  181. Profile & Settings

  182. Proposing a New Time

  183. Proposing New Times for Accompanied Showings

  184. Realcomp Online | ShowingTime

  185. Realtors Assoc. of Greater Miami and the Beaches | ShowingTime

  186. Reports

  187. Scheduling a Single Showing

  188. Scheduling on Behalf of Other Agents

  189. Seller Management

  190. Setting up your SentriLock Lockboxes

  191. Showing Beacon®

  192. Showing Consent Form

  193. ShowingCart™

  194. Showings I Have Requested

  195. Showings On My Listings

  196. ShowingTime and Zillow

  197. ShowingTime for the MLS Resources

  198. ShowingTime Listing Widget

  199. ShowingTime LIVE Video

  200. ShowingTime Messaging

  201. ShowingTime Newsletters 2017

  202. ShowingTime Newsletters 2018

  203. ShowingTime Newsletters 2019

  204. ShowingTime Newsletters 2020

  205. ShowingTime Newsletters 2021

  206. ShowingTime Showing Widget

  207. ShowingTime Welcomes Centralized Showing Service Users

  208. South Broward Board of Realtors | ShowingTime

  209. Submitting Feedback (Enhanced Feedback)

  210. Submitting Feedback (Standard Feedback)

  211. System Requirements

  212. Text-to-Voice Calls

  213. The Mobile Listing Activity Report

  214. The Mobile Listing Activity Report for Standard Feedback

  215. Updates to MarketView360º

  216. Upgrading to the ShowingTime Appointment Center

  217. Viewing Buyer Activity

  218. Virtual Showings

  219. Webinars

  220. What are my sellers notification preferences?

  221. What do the different appointment types mean?

  222. What does "Display past appointments older than..." mean?

  223. What does the Appointment Required Appointment Type mean?

  224. What does the Courtesy Call or Go and Show Appointment Type mean?

  225. What does the View Instructions only Appointment Type mean?

  226. What happened to the Resend App Access link?

  227. What if I don't want a notification call when an appointment is confirmed?

  228. What if I need to notify an assistant or partner?

  229. What if my contact details are not correct when I schedule?

  230. What if my log in is disabled?

  231. What is a CBS Code?

  232. What is a Virtual Showing?

  233. What is ShowingAssist?

  234. What is ShowingTime Secure Access?

  235. What is the Add Other Stop button used for when creating a tour?

  236. What is the Additional Instructions Section?

  237. What is the Not Authorized message?

  238. What's New

  239. When would I merge a listing?

  240. Where can I access my billing information?

  241. Why are access details so important?

  242. Why are Text messages and Push notifications delayed?

  243. Why do I get a message that says "URL Expired" in the mobile app?

  244. Why does my ride-share app open when I choose directions to the property?

  245. Why does the ShowingTime app ask for my location?

  246. Wilmington Regional Association of REALTORS®

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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