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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Account, Profile, & Integrations FAQ

  4. Adding a Master Lock lockbox to Your Listing

  5. Adding a SentriLock lockbox to your listing

  6. Adding a Supra iBox lockbox to your listing

  7. Adding Buyers

  8. Advanced Notifications

  9. Agent Activity Report

  10. Agent Profile Linking

  11. Appointment Calendar

  12. Appointment Restrictions

  13. Appointment Rule Examples

  14. Appointment Scheduling

  15. Appointment Types

  16. Appointments & Scheduling FAQ

  17. Archive

  18. As a buyer's agent, how can I see all of the showings I request?

  19. Attachments

  20. Calendar Sync

  21. Can I add a mass note to my listings?

  22. Can I add agents to my office in ShowingTime?

  23. Can I change my Feedback Template?

  24. Can I change the office details?

  25. Can I change the size of the font in the mobile app?

  26. Can I merge my profiles if I am a member of more than one board/association?

  27. Can I message other agents?

  28. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  29. Can I prevent overlapping showings?

  30. Can I Print the Offer Activity?

  31. Can I Print the Turn-By-Turn Directions for a Tour?

  32. Can I rearrange the stops in the tour?

  33. Can I reschedule an appointment?

  34. Can I reschedule the whole tour for a different day?

  35. Can I Respond to the Text Messages Sent from ShowingTime?

  36. Can I review messages in the mobile app?

  37. Can I schedule a tour with a listing that is not accepting online requests?

  38. Can I see my mileage?

  39. Can I see the appointment type of a listing before I schedule?

  40. Can I Send Notifications to Agents that Show My Listings?

  41. Can I Set up an Assistant to Help with Showings?

  42. Can I share details from the appointment screen?

  43. Can I share the buyer's agent's details with my listing contacts?

  44. Can I share the tour details with the buyer?

  45. Can I upload a personal photo for my account?

  46. Can I Upload a Photo?

  47. Can Inspectors use ShowingTime?

  48. Can my seller communicate with ShowingTime?

  49. Cincinnati MLS | ShowingTime

  50. Coastal Carolina Association of Realtors | ShowingTime

  51. Configuring Contacts for Listing Agent Accompanied Showings

  52. Contact Methods & Management

  53. Creating Feedback Templates (Enhanced Feedback)

  54. Do you have information that I can provide to my seller?

  55. Do You Support Coming Soon Listings?

  56. Electronic Lockbox Integration

  57. Email Troubleshooting

  58. Enabling or Disabling users

  59. FAQ: Buyers

  60. FAQs

  61. Feedback

  62. Feedback FAQ

  63. Feedback Management (Enhanced Feedback)

  64. General FAQ

  65. Getting Started: Bright MLS

  66. Getting Started: connectMLS

  67. Getting Started: CTI Navigator

  68. Getting Started: Flex

  69. Getting Started: Fusion

  70. Getting Started: Garden State MLS

  71. Getting Started: Hawaii Information Service

  72. Getting Started: InnoVia

  73. Getting Started: Matrix

  74. Getting Started: MLXchange

  75. Getting Started: Navica

  76. Getting Started: Paragon

  77. Getting Started: ParagonXL

  78. Getting Started: Pikes Peak MLS

  79. Getting Started: Rapattoni

  80. Getting Started: RealTracs

  81. Getting Started: RealtyServer

  82. Getting Started: Solid Earth: List It

  83. Getting Started: Stratus

  84. Getting Started: Tempo

  85. Getting Started: TheMLS

  86. Getting Started: UtahRealEstate.com

  87. Getting Started: XMLSWeb

  88. GLIDE/PEAD Integration

  89. Greater Fort Lauderdale Realtors | ShowingTime

  90. Group Messaging

  91. Help, all my emails from ShowingTime come from someone else.

  92. Help, I'm missing a listing.

  93. Help: My client cannot access Home by ShowingTime

  94. Home by ShowingTime

  95. How Can I Remedy Issues with Internet Explorer?

  96. How can I remedy issues with the Google Chrome Web browser?

  97. How can I remedy issues with the Mozilla Firefox Web browser?

  98. How can I remedy issues with the Safari Web browser?

  99. How can I see Past Notifications I have sent?

  100. How can I see the status of appointments in a Tour?

  101. How can I tell the seller I am done?

  102. How can I track appointments that occurred in the past?

  103. How can I troubleshoot browser issues?

  104. How can you tell an inspection request vs. a showing request?

  105. How do I add a Co-Listing Agent?

  106. How do I add multiple listings to a tour?

  107. How do I add Owners or Occupants

  108. How do I cancel an appointment?

  109. How do I change my phone number/email address in ShowingTime?

  110. How Do I Enable Scheduling for my Listing in ShowingTime?

  111. How do I get a one day code?

  112. How do I Share Feedback with my Seller?

  113. How do I update my notification preferences?

  114. How do I update showing instructions for my listing?

  115. How to Download the Mobile App

  116. How to use the ShowingTime App with your Master Lock lockbox.

  117. How to use the ShowingTime App with your SentriLock lockbox

  118. How will I know my appointment is confirmed?

  119. I Cannot Select a Longer/Shorter Appointment Length

  120. I've been told that agents can't schedule inspections on my listings, what do I do?

  121. Integration with CodeBox

  122. Integration with Goomzee

  123. Integration with Homesnap

  124. Integration with Master Lock

  125. Integration with Rently

  126. Integration with SentriLock for Agents

  127. Integration with SentriLock for Brokers

  128. Integration with Supra for Agents

  129. Integration with Supra for Brokers

  130. Is my tour shared with the buyer?

  131. Is there a Buffer Time Between Appointments?

  132. Listing Activity Report

  133. Listing Activity Report: Adding Activity (Enhanced Feedback)

  134. Listing Activity Report: Adding Activity (Standard Feedback)

  135. Listing Activity Report: Agent Version (Enhanced Feedback)

  136. Listing Activity Report: Agent Version (Standard Feedback)

  137. Listing Activity Report: Configuration & Settings (Enhanced Feedback)

  138. Listing Activity Report: Configuration & Settings (Standard Feedback)

  139. Listing Activity Report: Homeowner Version (Enhanced Feedback)

  140. Listing Activity Report: Send Notifications (Enhanced Feedback)

  141. Listing Agent Accompanied Showings

  142. Listing Agent Accompanied Showings on Mobile

  143. Listing Change Log

  144. Listing Configuration & Settings

  145. Listing FAQs

  146. Listing Sync FAQ

  147. Listing Worksheet

  148. Listing Worksheet Layout

  149. Logging in to ShowingTime Frequently Asked Questions

  150. Managing your Client Information

  151. Matrix One Pager

  152. Merging Listings in ShowingTime

  153. Message Center

  154. Messaging: How does messaging work?

  155. Messaging: Notification Methods

  156. Messaging: Overview

  157. Mobile

  158. Mobile App for Sellers

  159. Mobile App Overview

  160. Mobile App Profile

  161. Mobile FAQ

  162. Mobile Feedback (Standard Feedback)

  163. Mobile Listing Worksheet

  164. Mobile Messaging

  165. Mobile: Badges, Gestures & Coloring

  166. Mobile: Calendar Sync

  167. Mobile: Feedback (Enhanced Feedback)

  168. Mobile: Push Notifications

  169. Mobile: Scheduling

  170. Mobile: ShowingCart™

  171. Moving your Master Lock lockbox to a new listing

  172. New Jersey MLS | ShowingTime

  173. New Listing Quick Start

  174. Northern Nevada Regional MLS | ShowingTime

  175. Notification FAQ

  176. Notification Troubleshooting

  177. Offer Manager

  178. Offer Registration for Canada

  179. Office Broadcast

  180. Office Settings

  181. Oklahoma City Metropolitan Association of REALTORS | ShowingTime

  182. On my listing, it says that showings are not allowed. What can I do?

  183. Online Appointment Troubleshooting

  184. Out Of Office

  185. Pre-Scheduling Form

  186. Pricing Benchmark Report

  187. Profile & Settings

  188. Proposing a New Time

  189. Proposing New Times for Accompanied Showings

  190. Realcomp Online | ShowingTime

  191. Realtors Assoc. of Greater Miami and the Beaches | ShowingTime

  192. Reports

  193. Scheduling a Single Showing

  194. Scheduling Calendar

  195. Scheduling on Behalf of Other Agents

  196. Seller Management

  197. Setting up your SentriLock Lockboxes

  198. Showing Beacon®

  199. Showing Consent Form

  200. ShowingCart™

  201. Showings I Have Requested

  202. Showings On My Listings

  203. ShowingTime and Zillow

  204. ShowingTime Android App Permissions

  205. ShowingTime for the MLS Resources

  206. ShowingTime Listing Widget

  207. ShowingTime LIVE Video

  208. ShowingTime Messaging

  209. ShowingTime Newsletters 2020

  210. ShowingTime Newsletters 2021

  211. ShowingTime Showing Widget

  212. ShowingTime Waitlist

  213. ShowingTime Welcomes Centralized Showing Service Users

  214. South Broward Board of Realtors | ShowingTime

  215. Submitting Feedback (Enhanced Feedback)

  216. Submitting Feedback (Standard Feedback)

  217. System Requirements

  218. Text-to-Voice Calls

  219. The Mobile Listing Activity Report

  220. The Mobile Listing Activity Report for Standard Feedback

  221. Updates to MarketView360º

  222. Upgrading to the ShowingTime Appointment Center

  223. Viewing Buyer Activity

  224. Virtual Showings

  225. Webinars

  226. What are Buyer's Agent Contact Details?

  227. What are my sellers notification preferences?

  228. What do the different appointment types mean?

  229. What does "Display past appointments older than..." mean?

  230. What does the Appointment Required Appointment Type mean?

  231. What does the Courtesy Call or Go and Show Appointment Type mean?

  232. What does the View Instructions only Appointment Type mean?

  233. What happened to the Resend App Access link?

  234. What If I Cannot Enable An Owner for SMS?

  235. What if I don't want a notification call when an appointment is confirmed?

  236. What if I need to notify an assistant or partner?

  237. What if my contact details are not correct when I schedule?

  238. What if my log in is disabled?

  239. What is a CBS Code?

  240. What is a Virtual Showing?

  241. What is an Listing Agent Accompanied Showing?

  242. What is ShowingAssist?

  243. What is ShowingTime Secure Access?

  244. What is the Add Other Stop button used for when creating a tour?

  245. What is the Additional Instructions Section?

  246. What is the Not Authorized message?

  247. What's New

  248. When would I merge a listing?

  249. Where can I access my billing information?

  250. Why are access details so important?

  251. Why are Text messages and Push notifications delayed?

  252. Why do I get a message that says "URL Expired" in the mobile app?

  253. Why Do I See Join Waitlist When I Try to Schedule?

  254. Why does my ride-share app open when I choose directions to the property?

  255. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  256. Why Does the ShowingTime App Ask for My Location?

  257. Wilmington Regional Association of REALTORS®

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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