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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Account, Profile, & Integrations FAQ

  4. Adding a Master Lock lockbox to Your Listing

  5. Adding a SentriLock lockbox to your listing

  6. Adding a Supra iBox lockbox to your listing

  7. Adding Buyers

  8. Advanced Notifications

  9. Agent Activity Report

  10. Agent Profile Linking

  11. Appointment Calendar

  12. Appointment Restrictions

  13. Appointment Rule Examples

  14. Appointment Scheduling

  15. Appointment Types

  16. Appointments & Scheduling FAQ

  17. Archive

  18. As a buyer's agent, how can I see all of the showings I request?

  19. Attachments

  20. Calendar Sync

  21. Can I add a mass note to my listings?

  22. Can I add agents to my office in ShowingTime?

  23. Can I change my Feedback Template?

  24. Can I change the office details?

  25. Can I change the size of the font in the mobile app?

  26. Can I merge my profiles if I am a member of more than one board/association?

  27. Can I message other agents?

  28. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  29. Can I prevent overlapping showings?

  30. Can I Print the Turn-By-Turn Directions for a Tour?

  31. Can I rearrange the stops in the tour?

  32. Can I reschedule an appointment?

  33. Can I reschedule the whole tour for a different day?

  34. Can I review messages in the mobile app?

  35. Can I schedule a tour with a listing that is not accepting online requests?

  36. Can I see my mileage?

  37. Can I see the appointment type of a listing before I schedule?

  38. Can I Send Notifications to Agents that Show My Listings?

  39. Can I Set up an Assistant to Help with Showings?

  40. Can I share details from the appointment screen?

  41. Can I share the buyer's agent's details with my listing contacts?

  42. Can I share the tour details with the buyer?

  43. Can I upload a personal photo for my account?

  44. Can Inspectors use ShowingTime?

  45. Can my seller communicate with ShowingTime?

  46. Cincinnati MLS | ShowingTime

  47. Coastal Carolina Association of Realtors | ShowingTime

  48. Configuring Contacts for Listing Agent Accompanied Showings

  49. Contact Methods & Management

  50. Creating Feedback Templates (Enhanced Feedback)

  51. Do you have information that I can provide to my seller?

  52. Do You Support Coming Soon Listings?

  53. Electronic Lockbox Integration

  54. Email Troubleshooting

  55. Enabling or Disabling users

  56. FAQ: Buyers

  57. FAQs

  58. Feedback

  59. Feedback FAQ

  60. Feedback Management (Enhanced Feedback)

  61. General FAQ

  62. Getting Started: Bright MLS

  63. Getting Started: connectMLS

  64. Getting Started: CTI Navigator

  65. Getting Started: Flex

  66. Getting Started: Fusion

  67. Getting Started: Garden State MLS

  68. Getting Started: Hawaii Information Service

  69. Getting Started: InnoVia

  70. Getting Started: Matrix

  71. Getting Started: MLXchange

  72. Getting Started: Navica

  73. Getting Started: Paragon

  74. Getting Started: ParagonXL

  75. Getting Started: Pikes Peak MLS

  76. Getting Started: Rapattoni

  77. Getting Started: RealTracs

  78. Getting Started: RealtyServer

  79. Getting Started: Solid Earth: List It

  80. Getting Started: Stratus

  81. Getting Started: Tempo

  82. Getting Started: TheMLS

  83. Getting Started: UtahRealEstate.com

  84. Getting Started: XMLSWeb

  85. GLIDE/PEAD Integration

  86. Greater Fort Lauderdale Realtors | ShowingTime

  87. Group Messaging

  88. Help, all my emails from ShowingTime come from someone else.

  89. Help, I'm missing a listing.

  90. Help: My client cannot access Home by ShowingTime

  91. Home by ShowingTime

  92. How can I remedy issues with the Google Chrome Web browser?

  93. How can I remedy issues with the Mozilla Firefox Web browser?

  94. How can I remedy issues with the Safari Web browser?

  95. How can I see Past Notifications I have sent?

  96. How can I see the status of appointments in a Tour?

  97. How can I tell the seller I am done?

  98. How can I track appointments that occurred in the past?

  99. How can I troubleshoot browser issues?

  100. How can remedy issues with Internet Explorer?

  101. How can you tell an inspection request vs. a showing request?

  102. How do I add a Co-Listing Agent?

  103. How do I add multiple listings to a tour?

  104. How do I add Owners or Occupants

  105. How do I cancel an appointment?

  106. How do I change my phone number/email address in ShowingTime?

  107. How Do I Enable Scheduling for my Listing in ShowingTime?

  108. How do I get a one day code?

  109. How do I Share Feedback with my Seller?

  110. How do I update my notification preferences?

  111. How do I update showing instructions for my listing?

  112. How to Download the Mobile App

  113. How to use the ShowingTime App with your Master Lock lockbox.

  114. How to use the ShowingTime App with your SentriLock lockbox

  115. How will I know my appointment is confirmed?

  116. I've been told that agents can't schedule inspections on my listings, what do I do?

  117. Integration with CodeBox

  118. Integration with Goomzee

  119. Integration with Homesnap

  120. Integration with Master Lock

  121. Integration with Rently

  122. Integration with SentriLock for Agents

  123. Integration with SentriLock for Brokers

  124. Integration with Supra for Agents

  125. Integration with Supra for Brokers

  126. Is my tour shared with the buyer?

  127. Is there a Buffer Time Between Appointments?

  128. Listing Activity Report

  129. Listing Activity Report: Adding Activity (Enhanced Feedback)

  130. Listing Activity Report: Adding Activity (Standard Feedback)

  131. Listing Activity Report: Agent Version (Enhanced Feedback)

  132. Listing Activity Report: Agent Version (Standard Feedback)

  133. Listing Activity Report: Configuration & Settings (Enhanced Feedback)

  134. Listing Activity Report: Configuration & Settings (Standard Feedback)

  135. Listing Activity Report: Homeowner Version (Enhanced Feedback)

  136. Listing Activity Report: Send Notifications (Enhanced Feedback)

  137. Listing Agent Accompanied Showings

  138. Listing Agent Accompanied Showings on Mobile

  139. Listing Change Log

  140. Listing Configuration & Settings

  141. Listing FAQs

  142. Listing Sync FAQ

  143. Listing Worksheet

  144. Listing Worksheet Layout

  145. Logging in to ShowingTime Frequently Asked Questions

  146. Managing your Client Information

  147. Matrix One Pager

  148. Merging Listings in ShowingTime

  149. Message Center

  150. Messaging: How does messaging work?

  151. Messaging: Notification Methods

  152. Messaging: Overview

  153. Mobile

  154. Mobile App for Sellers

  155. Mobile App Overview

  156. Mobile App Profile

  157. Mobile FAQ

  158. Mobile Feedback (Standard Feedback)

  159. Mobile Listing Worksheet

  160. Mobile Messaging

  161. Mobile: Badges, Gestures & Coloring

  162. Mobile: Calendar Sync

  163. Mobile: Feedback (Enhanced Feedback)

  164. Mobile: Push Notifications

  165. Mobile: Scheduling

  166. Mobile: ShowingCart™

  167. Moving your Master Lock lockbox to a new listing

  168. New Jersey MLS | ShowingTime

  169. New Listing Quick Start

  170. Northern Nevada Regional MLS | ShowingTime

  171. Notification FAQ

  172. Notification Troubleshooting

  173. Offer Manager

  174. Offer Registration for Canada

  175. Office Broadcast

  176. Office Settings

  177. Oklahoma City Metropolitan Association of REALTORS | ShowingTime

  178. On my listing, it says that showings are not allowed. What can I do?

  179. Online Appointment Troubleshooting

  180. Out Of Office

  181. Pre-Scheduling Form

  182. Pricing Benchmark Report

  183. Profile & Settings

  184. Proposing a New Time

  185. Proposing New Times for Accompanied Showings

  186. Realcomp Online | ShowingTime

  187. Realtors Assoc. of Greater Miami and the Beaches | ShowingTime

  188. Reports

  189. Scheduling a Single Showing

  190. Scheduling Calendar

  191. Scheduling on Behalf of Other Agents

  192. Seller Management

  193. Setting up your SentriLock Lockboxes

  194. Showing Beacon®

  195. Showing Consent Form

  196. ShowingCart™

  197. Showings I Have Requested

  198. Showings On My Listings

  199. ShowingTime and Zillow

  200. ShowingTime Android App Permissions

  201. ShowingTime for the MLS Resources

  202. ShowingTime Listing Widget

  203. ShowingTime LIVE Video

  204. ShowingTime Messaging

  205. ShowingTime Newsletters 2017

  206. ShowingTime Newsletters 2018

  207. ShowingTime Newsletters 2019

  208. ShowingTime Newsletters 2020

  209. ShowingTime Newsletters 2021

  210. ShowingTime Showing Widget

  211. ShowingTime Welcomes Centralized Showing Service Users

  212. South Broward Board of Realtors | ShowingTime

  213. Submitting Feedback (Enhanced Feedback)

  214. Submitting Feedback (Standard Feedback)

  215. System Requirements

  216. Text-to-Voice Calls

  217. The Mobile Listing Activity Report

  218. The Mobile Listing Activity Report for Standard Feedback

  219. Updates to MarketView360º

  220. Upgrading to the ShowingTime Appointment Center

  221. Viewing Buyer Activity

  222. Virtual Showings

  223. Webinars

  224. What are Buyer's Agent Contact Details?

  225. What are my sellers notification preferences?

  226. What do the different appointment types mean?

  227. What does "Display past appointments older than..." mean?

  228. What does the Appointment Required Appointment Type mean?

  229. What does the Courtesy Call or Go and Show Appointment Type mean?

  230. What does the View Instructions only Appointment Type mean?

  231. What happened to the Resend App Access link?

  232. What if I don't want a notification call when an appointment is confirmed?

  233. What if I need to notify an assistant or partner?

  234. What if my contact details are not correct when I schedule?

  235. What if my log in is disabled?

  236. What is a CBS Code?

  237. What is a Virtual Showing?

  238. What is ShowingAssist?

  239. What is ShowingTime Secure Access?

  240. What is the Add Other Stop button used for when creating a tour?

  241. What is the Additional Instructions Section?

  242. What is the Not Authorized message?

  243. What's New

  244. When would I merge a listing?

  245. Where can I access my billing information?

  246. Why are access details so important?

  247. Why are Text messages and Push notifications delayed?

  248. Why do I get a message that says "URL Expired" in the mobile app?

  249. Why does my ride-share app open when I choose directions to the property?

  250. Why does the ShowingTime app ask for my location?

  251. Wilmington Regional Association of REALTORS®

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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