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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Account, Profile, & Integrations FAQ

  4. Adding a Master Lock lockbox to Your Listing

  5. Adding a SentriLock lockbox to your listing

  6. Adding a Supra iBox lockbox to your listing

  7. Adding an igloohome Lockbox to Your Listing

  8. Adding Buyers

  9. Advanced Notifications

  10. Agent Activity Report

  11. Agent Profile Linking

  12. Appointment Calendar

  13. Appointment Restriction Examples

  14. Appointment Restrictions

  15. Appointment Scheduling

  16. Appointment Types

  17. Appointments & Scheduling FAQ

  18. Archive

  19. As a buyer's agent, how can I see all of the showings I request?

  20. Attachments

  21. Calendar Sync

  22. Can Agents from Other Markets Schedule on my Listing?

  23. Can I add a mass note to my listings?

  24. Can I add agents to my office in ShowingTime?

  25. Can I Add Gate Code Information to a Listing?

  26. Can I Auto-Forward Offers To My Clients?

  27. Can I change my Feedback Template?

  28. Can I change the office details?

  29. Can I change the size of the font in the mobile app?

  30. Can I Change the Status of My Listing?

  31. Can I merge my profiles if I am a member of more than one board/association?

  32. Can I message other agents?

  33. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  34. Can I Print the Offer Activity?

  35. Can I Print the Turn-By-Turn Directions for a Tour?

  36. Can I rearrange the stops in the tour?

  37. Can I reschedule an appointment?

  38. Can I reschedule the whole tour for a different day?

  39. Can I Respond to the Text Messages Sent from ShowingTime?

  40. Can I review messages in the mobile app?

  41. Can I schedule a tour with a listing that is not accepting online requests?

  42. Can I see my mileage?

  43. Can I see the appointment type of a listing before I schedule?

  44. Can I Send Notifications to Agents that Show My Listings?

  45. Can I Set up an Assistant to Help with Showings?

  46. Can I share details from the appointment screen?

  47. Can I share the buyer's agent's details with my listing contacts?

  48. Can I share the tour details with the buyer?

  49. Can I upload a personal photo for my account?

  50. Can I Upload a Photo?

  51. Can Inspectors use ShowingTime?

  52. Can My Client Receive an Activity Report?

  53. Can my seller communicate with ShowingTime?

  54. Cincinnati MLS | ShowingTime

  55. Coastal Carolina Association of Realtors | ShowingTime

  56. Configuring Contacts for Listing Agent Accompanied Showings

  57. Contact Methods & Management

  58. Creating Feedback Templates (Enhanced Feedback)

  59. Do I Have a Password to Access ShowingTime?

  60. Do you have information that I can provide to my seller?

  61. Do You Support Coming Soon Listings?

  62. Electronic Lockbox Integration

  63. Email Troubleshooting

  64. Enabling or Disabling users

  65. FAQ: Buyers

  66. FAQs

  67. Feedback

  68. Feedback FAQ

  69. Feedback Management (Enhanced Feedback)

  70. General FAQ

  71. Getting Started: Bright MLS

  72. Getting Started: connectMLS

  73. Getting Started: CTI Navigator

  74. Getting Started: Flex

  75. Getting Started: Fusion

  76. Getting Started: Garden State MLS

  77. Getting Started: Hawaii Information Service

  78. Getting Started: InnoVia

  79. Getting Started: Matrix

  80. Getting Started: MLXchange

  81. Getting Started: Navica

  82. Getting Started: Paragon

  83. Getting Started: ParagonXL

  84. Getting Started: Pikes Peak MLS

  85. Getting Started: Rapattoni

  86. Getting Started: RealTracs

  87. Getting Started: RealtyServer

  88. Getting Started: Solid Earth: List It

  89. Getting Started: Stratus

  90. Getting Started: Tempo

  91. Getting Started: TheMLS

  92. Getting Started: UtahRealEstate.com

  93. Getting Started: XMLSWeb

  94. GLIDE/PEAD Integration

  95. Greater Fort Lauderdale Realtors | ShowingTime

  96. Group Messaging

  97. Help, all my emails from ShowingTime come from someone else.

  98. Help, I'm missing a listing.

  99. Help: My client cannot access Home by ShowingTime

  100. Home by ShowingTime

  101. How Are Announcement Emails Configured?

  102. How Can I Contact ShowingTime?

  103. How Can I Opt-In/Opt Out from Messages?

  104. How Can I Prevent or Allow Overlapping Appointments?

  105. How Can I Remedy Issues with Internet Explorer?

  106. How can I remedy issues with the Google Chrome Web browser?

  107. How can I remedy issues with the Mozilla Firefox Web browser?

  108. How can I remedy issues with the Safari Web browser?

  109. How can I see Past Notifications I have sent?

  110. How can I see the status of appointments in a Tour?

  111. How Can I Tell The Seller I Am Done?

  112. How can I track appointments that occurred in the past?

  113. How can I troubleshoot browser issues?

  114. How Can I Troubleshoot when Agents Tell Me That Showings Are Not Allowed

  115. How can you tell an inspection request vs. a showing request?

  116. How do I add a Co-Listing Agent?

  117. How do I add multiple listings to a tour?

  118. How do I add Owners or Occupants

  119. How do I cancel an appointment?

  120. How do I change my phone number/email address in ShowingTime?

  121. How Do I Enable Scheduling for my Listing in ShowingTime?

  122. How do I get a one day code?

  123. How Do I Know if Mass Notifications are Sent?

  124. How Do I Leave a Waitlist?

  125. How Do I Opt In to SMSs?

  126. How Do I Remove a Duplicate Listing?

  127. How Do I See Feedback That Has Been Submitted?

  128. How Do I Send Mass Notifications from the Mobile App?

  129. How do I Share Feedback with my Seller?

  130. How do I update my notification preferences?

  131. How do I update showing instructions for my listing?

  132. How to Download the Mobile App

  133. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  134. How to Use the ShowingTime App With Your igloohome Lockbox

  135. How to use the ShowingTime App with your Master Lock lockbox.

  136. How to use the ShowingTime App with your SentriLock lockbox

  137. How will I know my appointment is confirmed?

  138. I Cannot Select a Longer/Shorter Appointment Length

  139. If I Update Showing Instructions, will Agents That Have Upcoming Appointments be Notified?

  140. Integration with CodeBox

  141. Integration with Homesnap

  142. Integration with igloohome

  143. Integration with Master Lock

  144. Integration with Rently

  145. Integration with SentriLock for Agents

  146. Integration with SentriLock for Brokers

  147. Integration with Supra for Agents

  148. Integration with Supra for Brokers

  149. Is my tour shared with the buyer?

  150. Is there a Buffer Time Between Appointments?

  151. Listing Activity Report

  152. Listing Activity Report: Adding Activity (Enhanced Feedback)

  153. Listing Activity Report: Adding Activity (Standard Feedback)

  154. Listing Activity Report: Agent Version (Enhanced Feedback)

  155. Listing Activity Report: Agent Version (Standard Feedback)

  156. Listing Activity Report: Configuration & Settings (Enhanced Feedback)

  157. Listing Activity Report: Configuration & Settings (Standard Feedback)

  158. Listing Activity Report: Homeowner Version (Enhanced Feedback)

  159. Listing Activity Report: Send Notifications (Enhanced Feedback)

  160. Listing Agent Accompanied Showings

  161. Listing Agent Accompanied Showings on Mobile

  162. Listing Change Log

  163. Listing Configuration & Settings

  164. Listing FAQs

  165. Listing Sync FAQ

  166. Listing Worksheet

  167. Listing Worksheet Attachment Troubleshooting

  168. Listing Worksheet Layout

  169. Logging in to ShowingTime Frequently Asked Questions

  170. Managing your Client Information

  171. Matrix One Pager

  172. Merge FAQ's

  173. Merging Listings in ShowingTime

  174. Message Center

  175. Messaging: How does messaging work?

  176. Messaging: Notification Methods

  177. Messaging: Overview

  178. Mobile

  179. Mobile App for Sellers

  180. Mobile App Overview

  181. Mobile App Profile

  182. Mobile FAQ

  183. Mobile Feedback (Standard Feedback)

  184. Mobile Listing Worksheet

  185. Mobile Messaging

  186. Mobile: Badges, Gestures & Coloring

  187. Mobile: Calendar Sync

  188. Mobile: Feedback (Enhanced Feedback)

  189. Mobile: Push Notifications

  190. Mobile: Scheduling

  191. Mobile: ShowingCart™

  192. Moving your Master Lock lockbox to a new listing

  193. My Client is Having Trouble with the App. It Says It Can't Find A Listing Associated With Their Email?

  194. New Jersey MLS | ShowingTime

  195. New Listing Quick Start

  196. Northern Nevada Regional MLS | ShowingTime

  197. Notification FAQ

  198. Notification Troubleshooting

  199. Offer Manager

  200. Offer Registration for Canada

  201. Office Broadcast

  202. Office Settings

  203. Oklahoma City Metropolitan Association of REALTORS | ShowingTime

  204. On my listing, it says that showings are not allowed. What can I do?

  205. Online Appointment Troubleshooting

  206. Out Of Office

  207. Pre-Scheduling Form

  208. Pricing Benchmark Report

  209. Profile & Settings

  210. Proposing a New Time

  211. Proposing New Times for Accompanied Showings

  212. Real-Time Availability 

  213. Realcomp Online | ShowingTime

  214. Realtors Assoc. of Greater Miami and the Beaches | ShowingTime

  215. Reports

  216. Scheduling a Single Showing

  217. Scheduling Calendar

  218. Scheduling on Behalf of Other Agents

  219. Seller Management

  220. Setting up your SentriLock Lockboxes

  221. Showing Beacon®

  222. Showing Consent Form

  223. ShowingCart™

  224. Showings I Have Requested

  225. Showings On My Listings

  226. ShowingTime and Zillow

  227. ShowingTime Android App Permissions

  228. ShowingTime for the MLS Resources

  229. ShowingTime Listing Widget

  230. ShowingTime LIVE Video

  231. ShowingTime Messaging

  232. ShowingTime Newsletters 2020

  233. ShowingTime Newsletters 2021

  234. ShowingTime Showing Widget

  235. ShowingTime Waitlist

  236. ShowingTime Welcomes Centralized Showing Service Users

  237. South Broward Board of Realtors | ShowingTime

  238. Submitting Feedback (Enhanced Feedback)

  239. Submitting Feedback (Standard Feedback)

  240. System Requirements

  241. Text-to-Voice Calls

  242. The Mobile Listing Activity Report

  243. The Mobile Listing Activity Report for Standard Feedback

  244. Updates to MarketView360º

  245. Upgrading to the ShowingTime Appointment Center

  246. Viewing Buyer Activity

  247. Virtual Showings

  248. Webinars

  249. What are Buyer's Agent Contact Details?

  250. What are my sellers notification preferences?

  251. What Do the Different Appointment Types Mean?

  252. What does "Display past appointments older than..." mean?

  253. What does the Appointment Required Appointment Type mean?

  254. What does the Courtesy Call or Go and Show Appointment Type mean?

  255. What Does the Message “SMS Was Blocked by the Recipient’s Mobile Phone Carrier” Mean?

  256. What does the View Instructions only Appointment Type mean?

  257. What happened to the Resend App Access link?

  258. What If I Cannot Enable An Owner for SMS?

  259. What if I don't want a notification call when an appointment is confirmed?

  260. What if I Need to Notify an Assistant or Partner?

  261. What if my contact details are not correct when I schedule?

  262. What if my log in is disabled?

  263. What is a CBS Code?

  264. What is a Virtual Showing?

  265. What is an Listing Agent Accompanied Showing?

  266. What is ShowingAssist?

  267. What is ShowingTime Secure Access?

  268. What is the Add Other Stop button used for when creating a tour?

  269. What is the Additional Instructions Section?

  270. What Is the Difference Between Sending a Mass Notification and Sending Requests for the Highest and Best Offers?

  271. What is the Not Authorized message?

  272. What's New

  273. When would I merge a listing?

  274. Where can I access my billing information?

  275. Where Can I Find Out More Information on Offer Manager?

  276. Why are access details so important?

  277. Why are So Many Feedback Requests Sent to me?

  278. Why are Text messages and Push notifications delayed?

  279. Why Can Some Agents Schedule on My Listings from Outside of My MLS?

  280. Why do I get a message that says "URL Expired" in the mobile app?

  281. Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

  282. Why Do I See Join Waitlist When I Try to Schedule?

  283. Why does my ride-share app open when I choose directions to the property?

  284. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  285. Why Does the ShowingTime App Ask for My Location?

  286. Wilmington Regional Association of REALTORS®

Feedback and Knowledge Base

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Saturday–Sunday, 8am–5pm CT

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Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

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