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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Account, Profile, & Integrations FAQ

  4. Adding a Master Lock lockbox to Your Listing

  5. Adding a SentriLock lockbox to your listing

  6. Adding a Supra iBox lockbox to your listing

  7. Adding an igloohome Lockbox to Your Listing

  8. Adding Buyers

  9. Advanced Notifications

  10. Agent Activity Report

  11. Agent Profile Linking

  12. Appointment Calendar

  13. Appointment Restrictions

  14. Appointment Rule Examples

  15. Appointment Scheduling

  16. Appointment Types

  17. Appointments & Scheduling FAQ

  18. Archive

  19. As a buyer's agent, how can I see all of the showings I request?

  20. Attachments

  21. Calendar Sync

  22. Can I add a mass note to my listings?

  23. Can I add agents to my office in ShowingTime?

  24. Can I Add Gate Code Information to a Listing?

  25. Can I change my Feedback Template?

  26. Can I change the office details?

  27. Can I change the size of the font in the mobile app?

  28. Can I Change the Status of My Listing?

  29. Can I merge my profiles if I am a member of more than one board/association?

  30. Can I message other agents?

  31. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  32. Can I Print the Offer Activity?

  33. Can I Print the Turn-By-Turn Directions for a Tour?

  34. Can I rearrange the stops in the tour?

  35. Can I reschedule an appointment?

  36. Can I reschedule the whole tour for a different day?

  37. Can I Respond to the Text Messages Sent from ShowingTime?

  38. Can I review messages in the mobile app?

  39. Can I schedule a tour with a listing that is not accepting online requests?

  40. Can I see my mileage?

  41. Can I see the appointment type of a listing before I schedule?

  42. Can I Send Notifications to Agents that Show My Listings?

  43. Can I Set up an Assistant to Help with Showings?

  44. Can I share details from the appointment screen?

  45. Can I share the buyer's agent's details with my listing contacts?

  46. Can I share the tour details with the buyer?

  47. Can I upload a personal photo for my account?

  48. Can I Upload a Photo?

  49. Can Inspectors use ShowingTime?

  50. Can My Client Receive an Activity Report?

  51. Can my seller communicate with ShowingTime?

  52. Cincinnati MLS | ShowingTime

  53. Coastal Carolina Association of Realtors | ShowingTime

  54. Configuring Contacts for Listing Agent Accompanied Showings

  55. Contact Methods & Management

  56. Creating Feedback Templates (Enhanced Feedback)

  57. Do I Have a Password to Access ShowingTime?

  58. Do you have information that I can provide to my seller?

  59. Do You Support Coming Soon Listings?

  60. Electronic Lockbox Integration

  61. Email Troubleshooting

  62. Enabling or Disabling users

  63. FAQ: Buyers

  64. FAQs

  65. Feedback

  66. Feedback FAQ

  67. Feedback Management (Enhanced Feedback)

  68. General FAQ

  69. Getting Started: Bright MLS

  70. Getting Started: connectMLS

  71. Getting Started: CTI Navigator

  72. Getting Started: Flex

  73. Getting Started: Fusion

  74. Getting Started: Garden State MLS

  75. Getting Started: Hawaii Information Service

  76. Getting Started: InnoVia

  77. Getting Started: Matrix

  78. Getting Started: MLXchange

  79. Getting Started: Navica

  80. Getting Started: Paragon

  81. Getting Started: ParagonXL

  82. Getting Started: Pikes Peak MLS

  83. Getting Started: Rapattoni

  84. Getting Started: RealTracs

  85. Getting Started: RealtyServer

  86. Getting Started: Solid Earth: List It

  87. Getting Started: Stratus

  88. Getting Started: Tempo

  89. Getting Started: TheMLS

  90. Getting Started: UtahRealEstate.com

  91. Getting Started: XMLSWeb

  92. GLIDE/PEAD Integration

  93. Greater Fort Lauderdale Realtors | ShowingTime

  94. Group Messaging

  95. Help, all my emails from ShowingTime come from someone else.

  96. Help, I'm missing a listing.

  97. Help: My client cannot access Home by ShowingTime

  98. Home by ShowingTime

  99. How Are Announcement Emails Configured?

  100. How Can I Contact ShowingTime?

  101. How Can I Opt-In/Opt Out from Messages?

  102. How Can I Prevent or Allow Overlapping Appointments?

  103. How Can I Remedy Issues with Internet Explorer?

  104. How can I remedy issues with the Google Chrome Web browser?

  105. How can I remedy issues with the Mozilla Firefox Web browser?

  106. How can I remedy issues with the Safari Web browser?

  107. How can I see Past Notifications I have sent?

  108. How can I see the status of appointments in a Tour?

  109. How can I tell the seller I am done?

  110. How can I track appointments that occurred in the past?

  111. How can I troubleshoot browser issues?

  112. How Can I Troubleshoot when Agents Tell Me That Showings Are Not Allowed

  113. How can you tell an inspection request vs. a showing request?

  114. How do I add a Co-Listing Agent?

  115. How do I add multiple listings to a tour?

  116. How do I add Owners or Occupants

  117. How do I cancel an appointment?

  118. How do I change my phone number/email address in ShowingTime?

  119. How Do I Enable Scheduling for my Listing in ShowingTime?

  120. How do I get a one day code?

  121. How Do I Know if Mass Notifications are Sent?

  122. How Do I Remove a Duplicate Listing?

  123. How Do I See Feedback That Has Been Submitted?

  124. How do I Share Feedback with my Seller?

  125. How do I update my notification preferences?

  126. How do I update showing instructions for my listing?

  127. How to Download the Mobile App

  128. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  129. How to Use the ShowingTime App With Your igloohome Lockbox

  130. How to use the ShowingTime App with your Master Lock lockbox.

  131. How to use the ShowingTime App with your SentriLock lockbox

  132. How will I know my appointment is confirmed?

  133. I Cannot Select a Longer/Shorter Appointment Length

  134. I've been told that agents can't schedule inspections on my listings, what do I do?

  135. If I Update Showing Instructions, will Agents That Have Upcoming Appointments be Notified?

  136. Integration with CodeBox

  137. Integration with Goomzee

  138. Integration with Homesnap

  139. Integration with igloohome

  140. Integration with Master Lock

  141. Integration with Rently

  142. Integration with SentriLock for Agents

  143. Integration with SentriLock for Brokers

  144. Integration with Supra for Agents

  145. Integration with Supra for Brokers

  146. Is my tour shared with the buyer?

  147. Is there a Buffer Time Between Appointments?

  148. Listing Activity Report

  149. Listing Activity Report: Adding Activity (Enhanced Feedback)

  150. Listing Activity Report: Adding Activity (Standard Feedback)

  151. Listing Activity Report: Agent Version (Enhanced Feedback)

  152. Listing Activity Report: Agent Version (Standard Feedback)

  153. Listing Activity Report: Configuration & Settings (Enhanced Feedback)

  154. Listing Activity Report: Configuration & Settings (Standard Feedback)

  155. Listing Activity Report: Homeowner Version (Enhanced Feedback)

  156. Listing Activity Report: Send Notifications (Enhanced Feedback)

  157. Listing Agent Accompanied Showings

  158. Listing Agent Accompanied Showings on Mobile

  159. Listing Change Log

  160. Listing Configuration & Settings

  161. Listing FAQs

  162. Listing Sync FAQ

  163. Listing Worksheet

  164. Listing Worksheet Attachment Troubleshooting

  165. Listing Worksheet Layout

  166. Logging in to ShowingTime Frequently Asked Questions

  167. Managing your Client Information

  168. Matrix One Pager

  169. Merge FAQ's

  170. Merging Listings in ShowingTime

  171. Message Center

  172. Messaging: How does messaging work?

  173. Messaging: Notification Methods

  174. Messaging: Overview

  175. Mobile

  176. Mobile App for Sellers

  177. Mobile App Overview

  178. Mobile App Profile

  179. Mobile FAQ

  180. Mobile Feedback (Standard Feedback)

  181. Mobile Listing Worksheet

  182. Mobile Messaging

  183. Mobile: Badges, Gestures & Coloring

  184. Mobile: Calendar Sync

  185. Mobile: Feedback (Enhanced Feedback)

  186. Mobile: Push Notifications

  187. Mobile: Scheduling

  188. Mobile: ShowingCart™

  189. Moving your Master Lock lockbox to a new listing

  190. My Client is Having Trouble with the App. It Says It Can't Find A Listing Associated With Their Email?

  191. New Jersey MLS | ShowingTime

  192. New Listing Quick Start

  193. Northern Nevada Regional MLS | ShowingTime

  194. Notification FAQ

  195. Notification Troubleshooting

  196. Offer Manager

  197. Offer Registration for Canada

  198. Office Broadcast

  199. Office Settings

  200. Oklahoma City Metropolitan Association of REALTORS | ShowingTime

  201. On my listing, it says that showings are not allowed. What can I do?

  202. Online Appointment Troubleshooting

  203. Out Of Office

  204. Pre-Scheduling Form

  205. Pricing Benchmark Report

  206. Profile & Settings

  207. Proposing a New Time

  208. Proposing New Times for Accompanied Showings

  209. Realcomp Online | ShowingTime

  210. Realtors Assoc. of Greater Miami and the Beaches | ShowingTime

  211. Reports

  212. Scheduling a Single Showing

  213. Scheduling Calendar

  214. Scheduling on Behalf of Other Agents

  215. Seller Management

  216. Setting up your SentriLock Lockboxes

  217. Showing Beacon®

  218. Showing Consent Form

  219. ShowingCart™

  220. Showings I Have Requested

  221. Showings On My Listings

  222. ShowingTime and Zillow

  223. ShowingTime Android App Permissions

  224. ShowingTime for the MLS Resources

  225. ShowingTime Listing Widget

  226. ShowingTime LIVE Video

  227. ShowingTime Messaging

  228. ShowingTime Newsletters 2020

  229. ShowingTime Newsletters 2021

  230. ShowingTime Showing Widget

  231. ShowingTime Waitlist

  232. ShowingTime Welcomes Centralized Showing Service Users

  233. South Broward Board of Realtors | ShowingTime

  234. Submitting Feedback (Enhanced Feedback)

  235. Submitting Feedback (Standard Feedback)

  236. System Requirements

  237. Text-to-Voice Calls

  238. The Mobile Listing Activity Report

  239. The Mobile Listing Activity Report for Standard Feedback

  240. Updates to MarketView360º

  241. Upgrading to the ShowingTime Appointment Center

  242. Viewing Buyer Activity

  243. Virtual Showings

  244. Webinars

  245. What are Buyer's Agent Contact Details?

  246. What are my sellers notification preferences?

  247. What do the different appointment types mean?

  248. What does "Display past appointments older than..." mean?

  249. What does the Appointment Required Appointment Type mean?

  250. What does the Courtesy Call or Go and Show Appointment Type mean?

  251. What does the View Instructions only Appointment Type mean?

  252. What happened to the Resend App Access link?

  253. What If I Cannot Enable An Owner for SMS?

  254. What if I don't want a notification call when an appointment is confirmed?

  255. What if I need to notify an assistant or partner?

  256. What if my contact details are not correct when I schedule?

  257. What if my log in is disabled?

  258. What is a CBS Code?

  259. What is a Virtual Showing?

  260. What is an Listing Agent Accompanied Showing?

  261. What is ShowingAssist?

  262. What is ShowingTime Secure Access?

  263. What is the Add Other Stop button used for when creating a tour?

  264. What is the Additional Instructions Section?

  265. What is the Not Authorized message?

  266. What's New

  267. When would I merge a listing?

  268. Where can I access my billing information?

  269. Where Can I Find Out More Information on Offer Manager?

  270. Why are access details so important?

  271. Why are Text messages and Push notifications delayed?

  272. Why do I get a message that says "URL Expired" in the mobile app?

  273. Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

  274. Why Do I See Join Waitlist When I Try to Schedule?

  275. Why does my ride-share app open when I choose directions to the property?

  276. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  277. Why Does the ShowingTime App Ask for My Location?

  278. Wilmington Regional Association of REALTORS®

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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