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Managing your Client Information

ShowingTime makes it easy to manage your clients. They are saved and secure in ShowingTime. Only the assigned agent and those with staff or manager rights in the office can see this information. Information is not shared with anyone else unless the agent chooses to do so on an appointment or directly with other agents.

Members are advised to never forward ShowingTime notifications. Read more.

You can add, update, review and remove client information from ShowingTime at any time. However, this will not remove the data from past appointments.

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Step 1

Access Clients from the Contacts menu.

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Step 2

Choose to view seller or buyer details.

Step 3

Select the pencil icon to edit or delete information.
Note: Certain settings and features are determined by your association or board and may not be available in all markets. Information presented in our training materials is a general representation of ShowingTime products.

Contact with any questions on the integration in your market.

In order to use Home by ShowingTime, a seller will need to have an email address in their ShowingTime profile. As their agent, you can update information and contact preferences on the listing worksheet. Your seller's information is not shared from ShowingTime. Once you add their email address and select Save on the screen, they will be automatically invited to use  Home by ShowingTime.

Sellers can also manage their own profiles.
A seller or buyer has access to training content at
Your seller can create an account at any time, but without an email on file, they will receive an error message. Should they need to change the email address after you've added it, they can and will be able to browse the training content for steps. Here is how they can create an account:
  1. Visit and select Create New Account. Or,
  2. Wait for you to add their email to receive the invitation.
  3. Select Create Account on the email they receive.
To close their account, they will need you to archive the listing or remove their email address.

When you add a buyer to a tour, they are able to view details for the listing, driving directions, and even set up points of interest. These can be used to give them a better idea of travel times, or nearby destinations.

As a seller or buyer, they will be able to configure their notification preferences and contact you as their agent.

Home by ShowingTime will provide sellers with the ability to confirm or decline appointments, the ability to propose better times, and review listing activity and feedback. Only the feedback that you Publish will be visible to them. Sellers will not have the ability to block out times that do not work. However, you can create accounts for multiple family members and work with them to set up Appointment Rules on the listing worksheet.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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