How can I remedy issues with the Safari Web browser?


Your browser may have different settings and configurations. It is a best practice to have the latest version of the browser installed.

The Safari browser is unique to IOS and Mac devices. Please keep in mind that removing cookies and clearing the cache, will mean that you have to log in again to sites.

Please Note: ShowingTime is not responsible for errors or conditions caused by following this guide.

Step 1


Check the Date, Time, and Time Zone of the computer or device. Make sure they match the correct Date, Time, and Time Zone as your office. To do this:

On your Mac: Left click on the Time in the upper right corner and select Open Date and Time Preferences. Make sure the Date, Time, and Time zone are correct, if they are not, click the Lock/Unlock icon in the bottom left corner (if applicable). You will need to enter your computer password to change take and time settings.


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Step 2


Click on “Safari” in the upper left hand corner of your screen then click on Preferences.



Step 3


Click on the Security tab and un-check the box next to Block Pop Up Windows.


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Step 4


Select the Privacy Tab next.
  • Un-check the box next to Prevent cross-site tracking.
  • Select Manage Data


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Step 5


On the page that comes up, click on Remove All, (note: it might take a while for this page to load depending on the amount of data stored on your computer)


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Step 6


When the dialog pops up click Remove Now, then click done when it is completed.


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Step 7


Click on the Extensions Tab and un-check any and all extensions you have running.


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Step 8


Completely close out of Safari and restart.



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  9. Can I send Mass Notifications?
  10. How do I share feedback with my seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. How can I see Past Notifications I have sent?
  17. What is a CBS Code?
  18. How can I track appointments that occurred in the past?
  19. I've been told that agents can't schedule inspections on my listings, what do I do?
  20. Can I change the office details?
  21. Do you have information that I can provide to my seller?
  22. Why are access details so important?
  23. Why are SMSs and Push notifications delayed?
  24. How do I cancel an appointment?
  25. How do I change my phone number/email address in ShowingTime?
  26. How do I get a one day code?
  27. How do I update my notification preferences?
  28. What do the different appointment types mean?
  29. What is the Not Authorized message?
  30. How can I remedy issues with the Google Chrome Web browser?
  31. How can I remedy issues with the Safari Web browser?
  32. How can remedy issues with Internet Explorer?
  33. How can I remedy issues with the Mozilla Firefox Web browser?
  34. How can I troubleshoot browser issues?
  35. Help, all my emails from ShowingTime come from someone else.
  36. What happened to the Resend App Access link?
  37. Why does the ShowingTime app ask for my location?
  38. As a showing agent, how can I see all of the showings I request?
  39. Can I review messages in the mobile app?
  40. How do I add multiple listings to a tour?
  41. Can I rearrange the stops in the tour?
  42. Is my tour shared with the buyer?
  43. How can I see the status of appointments in a Tour?
  44. Can I reschedule the whole tour for a different day?
  45. Can I schedule a tour with a listing that is not accepting online requests?
  46. What is the Add Other Stop button used for when creating a tour?
  47. Can I print the turn by turn directions for a tour?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




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