How can I remedy issues with the Mozilla Firefox Web browser?


Your browser may have different settings and configurations. It is a best practice to have the latest version of the browser installed.

The Firefox browser exists on Windows, Linux, and Mac OS devices. Please keep in mind that removing cookies and clearing the cache, will mean that you have to log in again to sites.

Please Note: ShowingTime is not responsible for errors or conditions caused by following this guide.

Step 1


Check the Date, Time, and Time Zone the computer is set to. Make sure they match the correct Date, Time, and Time Zone as your office. To do this:

Windows 10: Right click on the time in the bottom right corner and click Adjust Date and Time. Make sure the Date, Time, and Time zone are correct if they are not, click the Change button.


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On Mac: Left click on the Time in the upper right corner and select Open Date and Time Preferences. Make sure the Date, Time, and Time zone are correct if they are not, click the Lock button in the bottom left corner. You will need to enter your computer password to change take and time settings.


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Step 2


Click the Menu icon in the upper right corner then click “Options”.


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Step 3


Click the Privacy and Security Tab on the left.


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Step 4


Scroll down to the section Cookies and Site Data:
  • Make sure Accept Cookies and site data from websites is checked and Accept third-party cookies and site data is set to Always
  • Click the Clear Data... button


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Make sure both boxes are checked for Cookies and Site Data and Cached Web Content, click Clear.

Step 5


Click the Menu icon in the upper right corner then “click Add-ons”.


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Step 6


Click Extensions on the left then click “Disable” to the right of enabled extensions.

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Step 7


Completely Close out of Mozilla Firefox and restart.


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FAQs

  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. Account, Profile, & Integrations FAQ
  5. Appointments & Scheduling FAQ
  6. Feedback FAQ
  7. Mobile FAQ
  8. Sellers FAQ
  9. Can I send Mass Notifications?
  10. How do I share feedback with my seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. How can I see Past Notifications I have sent?
  17. What is a CBS Code?
  18. How can I track appointments that occurred in the past?
  19. I've been told that agents can't schedule inspections on my listings, what do I do?
  20. Can I change the office details?
  21. Do you have information that I can provide to my seller?
  22. Why are access details so important?
  23. Why are SMSs and Push notifications delayed?
  24. How do I cancel an appointment?
  25. How do I change my phone number/email address in ShowingTime?
  26. How do I get a one day code?
  27. How do I update my notification preferences?
  28. What do the different appointment types mean?
  29. What is the Not Authorized message?
  30. How can I remedy issues with the Google Chrome Web browser?
  31. How can I remedy issues with the Safari Web browser?
  32. How can remedy issues with Internet Explorer?
  33. How can I remedy issues with the Mozilla Firefox Web browser?
  34. How can I troubleshoot browser issues?
  35. Help, all my emails from ShowingTime come from someone else.
  36. What happened to the Resend App Access link?
  37. Why does the ShowingTime app ask for my location?
  38. As a showing agent, how can I see all of the showings I request?
  39. Can I review messages in the mobile app?
  40. How do I add multiple listings to a tour?
  41. Can I rearrange the stops in the tour?
  42. Is my tour shared with the buyer?
  43. How can I see the status of appointments in a Tour?
  44. Can I reschedule the whole tour for a different day?
  45. Can I schedule a tour with a listing that is not accepting online requests?
  46. What is the Add Other Stop button used for when creating a tour?
  47. Can I print the turn by turn directions for a tour?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




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