Notification Troubleshooting


A missed email or text (SMS) can be problematic if you are waiting to show a home. If you are not getting notifications, then there are a few things you can try.

For your phone, you may be able to solve problems simply turning it off and then back on again. You may also need to dig a little deeper. We've compiled a list of things you check.

Please Note: You should always follow your device's manual or manufacturer's website for details on troubleshooting and care of your device.



Check your Notification Preferences



By default, ShowingTime sends texts and push notifications during the hours of 8 am to 10 pm in your time zone. However, you can decide to receive these notifications at any time by selecting a switch in your profile.

On mobile




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On desktop




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Check your device settings


This step will vary for each device. You should look for any Do Not Disturb, Background Data, or Silent settings.
You may have different notification settings for different apps. Be sure to check the ShowingTime app configuration.

Check for blocked phone numbers


This step will also vary for each device. You should review the phone numbers that you have blocked recently. ShowingTime sends notifications from multiple numbers.

Check for blocked email addresses


Different Email providers may classify an email incorrectly. You can review the article below to troubleshoot.

Read more

Contact your provider


Your provider may be experience delays or an outage. You should follow up with them to determine if any issues are being caused by one of these items.

Push notifications are not affected by most provider issues. Poor Network strength may delay these notifications.

Please Note: Changes to notification preferences will not affect appointments that are already in progress.


FAQs

  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. Account, Profile, & Integrations FAQ
  5. Appointments & Scheduling FAQ
  6. Feedback FAQ
  7. Mobile FAQ
  8. Sellers FAQ
  9. Can I send mass notifications
  10. How do I share feedback with my seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. How can I see Past Notifications I have sent?
  17. What is a CBS Code?
  18. How can I track appointments that occurred in the past?
  19. I've been told that agents can't schedule inspections on my listings, what do I do?
  20. Can I change the office details?
  21. Do you have information that I can provide to my seller?
  22. Why are access details so important?
  23. Why are Text messages and Push notifications delayed?
  24. How do I cancel an appointment?
  25. How do I change my phone number/email address in ShowingTime?
  26. How do I get a one day code?
  27. How do I update my notification preferences?
  28. What do the different appointment types mean?
  29. What is the Not Authorized message?
  30. How can I remedy issues with the Google Chrome Web browser?
  31. How can I remedy issues with the Safari Web browser?
  32. How can remedy issues with Internet Explorer?
  33. How can I remedy issues with the Mozilla Firefox Web browser?
  34. How can I troubleshoot browser issues?
  35. Help, all my emails from ShowingTime come from someone else.
  36. What happened to the Resend App Access link?
  37. Why does the ShowingTime app ask for my location?
  38. As a showing agent, how can I see all of the showings I request?
  39. Can I review messages in the mobile app?
  40. How do I add multiple listings to a tour?
  41. Can I rearrange the stops in the tour?
  42. Is my tour shared with the buyer?
  43. How can I see the status of appointments in a Tour?
  44. Can I reschedule the whole tour for a different day?
  45. Can I schedule a tour with a listing that is not accepting online requests?
  46. What is the Add Other Stop button used for when creating a tour?
  47. Can I print the turn by turn directions for a tour?
  48. Can Inspectors use ShowingTime?
  49. Can I see the appointment type of a listing before I schedule?
  50. What if I don't want a notification call when an appointment is confirmed?
  51. Can I add agents to my office in ShowingTime?
  52. Logging in to ShowingTime Frequently Asked Questions:
  53. What if my log in is disabled?
  54. Can I share the showing agent's details with my listing contacts?
  55. Notification Troubleshooting
  56. Help, I'm missing a listing.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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