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Why Do I Get an Error Message When I Try to Log into ShowingTime, on a New Device?

We recently enabled a new security setting that helps prevent unauthorized access to a user’s ShowingTime profile via the appointment links included in ShowingTime notifications.

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If an agent mistakenly forwards one of their ShowingTime notifications to another agent or their client, the embedded links will not work. This prevents unauthorized access to a user’s ShowingTime profile, ability to set showings, and review reports.

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An email to an individual needs to be opened on a device authenticated to that individual. To authenticate a device, you can:
  • Log into the MLS and click any ShowingTime link (setup or scheduling).
  • Install the mobile app for IOS or Android.
  • Log in with a ShowingTime username and password if you are a subscriber to ShowingTime Front Desk or the ShowingTime Appointment Center.

Frequently Asked Questions

What if I Am an Assistant?

If you are an assistant that is working with a single agent, you should have the agent log into the MLS from your computer or mobile device and perform the steps above.

What if I Work for the Office?

If you are working as an office-wide assistant, you should have your email added as the office email on the office setup section of ShowingTime setup to get copied for all appointments. Notifications sent to the address entered are not restricted as they do not go to an individual agent’s profile. More instructions on that can be accessed here.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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