Messaging: How does messaging work?

Allowed Communications

ShowingTime will only allow certain communication avenues through the ShowingTime messaging service. Below is an outline of what communications are and what communications aren't allowed.

Single Direction Communication

i.e. When an appointment has been confirmed, or when feedback has been received.

ShowingTime System → Listing Agent
ShowingTime System → Showing Agent
ShowingTime System → Listing Contacts

Direct Communication

via free text.

Listing Agent ↔ Showing Agent
Listing Agent ↔ Listing Contacts

Messaging via the ShowingTime App

Communication is handled on a per appointment basis. To start a conversation or to reply to a sent message you will need to follow the steps below.

Step 1

From the home screen under the Showings section tap on On My Listings or I Have Requested.

Step 2

Tap on the appointment.

Step 3

a. You can either tap on the buyer or listing contacts.

b. Or you may choose the Agent.

Step 4

You will see the messaging screen.

Step 5

You can now message the contact.

Messaging on Desktop

Step 1

Start by selecting Showings from the side menu.

Step 2

Then select either On My Listings or I Have Requested from the sub-menu.

Step 3

Open the appointment details window by selecting either View/Modify or View.

Step 4

Click on the Send Message button next to the Showing Agent or any of the Listing Contacts.

Step 5

You can now message the contact.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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