Messaging: How does messaging work?

Allowed Communications

ShowingTime will only allow certain communication avenues through the ShowingTime messaging service. Below is an outline of what communications are and what communications aren't allowed.

Single Direction Communication

i.e. When an appointment has been confirmed, or when feedback has been received.

ShowingTime System → Listing Agent
ShowingTime System → Showing Agent
ShowingTime System → Listing Contacts

Direct Communication

via free text.

Listing Agent ↔ Showing Agent
Listing Agent ↔ Listing Contacts

Predefined Communication Only

i.e. Agent is running 15 minutes late.

Showing Agent ↔ Listing Contacts

Predefined Message Examples

The Listing agent can reschedule or cancel the appointment.

The Showing agent can identify if they are running late, when they have arrived or if they are early.

The Seller can propose a new time or indicate that they are running late or early.

Messaging via the ShowingTime App

Communication is handled on a per appointment basis. To start a conversation or to reply to a sent message you will need to follow the steps below.

Step 1

From the home screen under the Showings section tap on On My Listings or I Have Requested.

Step 2

Tap on the appointment that you want to send a message to an appointment contact on.

Step 3

a. You can either tap on the buyer or listing contacts.

b. Or you may choose the Agent.

Step 4

You will see a messaging screen with options to Reschedule or Cancel the appointment. You will also see options to send predefined notes under the more option.

Step 5

You can now message the contact.

Messaging on Desktop

Step 1

Start by selecting Showings from the side menu.

Step 2

Then select either On My Listings or I Have Requested from the sub-menu.

Step 3

Open the appointment details window, for the appointment in which you want to send a contact a message, by selecting either View/Modify or View.

Step 4

Click on the Send Message button next to the Showing Agent or any of the Listing Contacts.

Step 5

You can now message the contact what feel fit.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

We’re ready to help via call, email or

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.