Group Messaging




Group messaging allows you to include as many agents as are needed for a single conversation. You can also include staff and managers from your office. Group messaging can be used to coordinate tasks, talk about listings, and keep each other updated on activities.

Group messaging and/or some features of messaging may not be available in all markets.


Conversation Details


You can start a conversation with different agents or chat with the agent of a single listing. Your message threads will always be visible in your message center. Picking up a conversation after a few hours or days is as easy as selecting the correct thread.

Keeping track of who is in each thread is easy. When you click the information button (i), you will see the agent's name, office information, and photo. If you have included a staff member or manager from your office you will also see an indicator for these users.



Creating a group message



Open the Communication center from the side menu.


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Choose the (+) to start a new message.



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You can see all of your open message threads.

Notice the Information button


You can see all of the participants in the thread.


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Then


Search by agent or listing to get started.


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Optionally


Search for additional agents, staff or managers to add to the thread.

Finally


Select Start to start the group message.



Additional Questions


Can I add staff or managers from my office to the conversations?

Yes. You can add staff or managers from your office or appointment center.
Is this information secure?

Yes. Only the users in the threads can see the details.
Is there a limit on the number of conversations I can be apart of?

No.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




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