Notification FAQ


Notifications

How will I be notified of a showing request on my listing?
In your ShowingTime profile is a section titled ‘Listing Agent Preferences’. This is where you can select how you would like to be contacted for requests on your listings. These settings will be defaulted on all of your listings.
How will I be notified when I request to show a listing?
In your ShowingTime profile is a section titled ‘Showing Agent Preferences’. This is where you can select how you would like to be contacted for requests you have made. These settings will default for your preferences. You can also select your notification preferences on the Terms and Conditions screen when scheduling a showing. In addition, this is where you can indicate how you would like to receive showing instructions.


What are my options for being notified?
You have a variety of options to choose from for notifications:
  1. Email
  2. Text Messaging
  3. Automated text-to-voice phone calls, referred to as ShowingVoice
  4. Push, which is a notification directly from our mobile application **
You can choose one of these options, some, or all four, depending on what best fits your notification preferences best.
Why am I not receiving email notifications for my listings?
The most common reason why emails are not received are because they are getting caught in your spam/junk filter. If this is the case, please make sure your email provider is not blocking inbound emails from ShowingTime. In addition, check to make sure that your email address is correct in your profile. You can add support@showingtime.com, callcenter@showingtime.com, and showings@showingtime.com to your contacts or allowed senders.
How do I enable text message notifications for myself?
At the top of your Profile under the Profile Basics section, enter your mobile phone number in the Text Message field. Then select Long or Short SMS. The Short SMS, will provide a link for you to see all of the information on a screen and will limit the notification to a single text. Long SMS will provide all of the information within the text message. The information may span more than one text.
What if the owner/occupant wants to be notified about showings?
An owner/occupant can be added to any listing set to an ‘Appointment Required’ appointment type. This allows them to be part of the selling process and set up to confirm requests or simply be notified about showings. To do so, navigate to the ‘Listing Setup’ tab and click ‘Add New Owner/Occupant’. Be sure to indicate the seller’s notification preferences for requests and confirmations/cancellations. Never forward your listing agent version of emails to your sellers; they have a separate template with limited access.
What is the Escalate Appointments When a Request Is Not Responded To setting?
Available at the listing level the advanced notifications can alert selected listing contacts when an appointment request is in danger of being missed, declined, or canceled.
Can I email the Listing Activity Report?
Yes - From the listing, you can select to email the Listing Activity Report to any email address. This report will be valuable to your sellers and can point to trends in Feedback. Adding a showing to this report will also email a feedback request form if the showing took place in the past 7 days.
Why Do ShowingTime emails come from a single address?
ShowingTime emails may come from one of several non-monitored email addresses for privacy and security. In addition, this single address can be used in your mail client to filter messages. Spam and junk mail filters can be difficult to configure, so doing it once is a lot easier than doing it for every email about a showing you may receive.
If you have any questions that weren't answered here, our technical support team is available seven days a week and can be contacted via email at support@showingtime.com, phone at 1-800-379-0057, or live chat.

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