Notification FAQ


How will I be notified of a showing request on my listing?
In your ShowingTime profile is a section titled ‘Listing Agent Preferences’. This is where you can select how you would like to be contacted for requests on your listings. These settings will default on all of your listings.
How will I be notified when I request to show a listing?
In your ShowingTime profile is a section titled ‘Showing Agent Preferences’. This is where you can select how you would like to be contacted for the requests you have made. These settings will become the default for your preferences. You can also select your notification preferences on the Terms and Conditions screen when scheduling a showing. In addition, this is where you can indicate how you would like to receive showing instructions.

What are my options for being notified?
You have a variety of options to choose from for notifications:
  1. Email
  2. Text Messaging
  3. Automated text-to-voice phone calls, referred to as ShowingVoice
  4. Push, which is a notification directly from our mobile application **
You can choose one of these options, some, or all four, depending on what best fits your notification preferences best.
Why am I not receiving email notifications for my listings?
The most common reason why emails are not received is that they are getting caught in your spam/junk filter. If this is the case, please make sure your email provider is not blocking inbound emails from ShowingTime. In addition, check to make sure that your email address is correct in your profile. You can add,, and to your contacts or allowed senders.
How do I enable text message notifications for myself?
At the top of your Profile under the Profile Basics section, enter your mobile phone number in the Text Message field. Then select Long or Short SMS. The Short SMS, will provide a link for you to see all of the information on a screen and will limit the notification to a single text. Long SMS will provide all of the information within the text message. The information may span more than one text.
What if the owner/occupant wants to be notified about showings?
An owner/occupant can be added to any listing set to an ‘Appointment Required’ appointment type. This allows them to be part of the selling process and set up to confirm requests or simply be notified about showings. To do so, navigate to the ‘Listing Setup’ tab and click ‘Add New Owner/Occupant’. Be sure to indicate the seller’s notification preferences for requests and confirmations/cancellations. Never forward your listing agent version of emails to your sellers; they have a separate template with limited access.
What is the Escalate Appointments When a Request Is Not Responded To setting?
Available at the listing level the advanced notifications can alert selected listing contacts when an appointment request is in danger of being missed, declined, or cancelled.
Can I email the Listing Activity Report?
Yes - From the listing, you can select to email the Listing Activity Report to any email address. This report will be valuable to your sellers and can point to trends in Feedback. Adding a showing to this report will also email a feedback request form if the showing took place in the past 7 days.
Why do ShowingTime emails come from a single address?
ShowingTime emails may come from one of several non-monitored email addresses for privacy and security. In addition, this single address can be used in your mail client to filter messages. Spam and junk mail filters can be difficult to configure, so doing it once is a lot easier than doing it for every email about a showing you may receive.


  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. What is ShowingAssist?
  5. Account, Profile, & Integrations FAQ
  6. Appointments & Scheduling FAQ
  7. Feedback FAQ
  8. Mobile FAQ
  9. Can I Send Notifications to Agents that Show My Listings?
  10. How do I Share Feedback with my Seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. What does the View Instructions only Appointment Type mean?
  17. What does the Courtesy Call or Go and Show Appointment Type mean?
  18. What does the Appointment Required Appointment Type mean?
  19. How can I see Past Notifications I have sent?
  20. What is a CBS Code?
  21. How can I track appointments that occurred in the past?
  22. I've been told that agents can't schedule inspections on my listings, what do I do?
  23. Can I change the office details?
  24. Do you have information that I can provide to my seller?
  25. Why are access details so important?
  26. Why are Text messages and Push notifications delayed?
  27. How do I cancel an appointment?
  28. How do I change my phone number/email address in ShowingTime?
  29. How do I get a one day code?
  30. How do I update my notification preferences?
  31. What do the different appointment types mean?
  32. What is the Not Authorized message?
  33. How can I remedy issues with the Google Chrome Web browser?
  34. How can I remedy issues with the Safari Web browser?
  35. How can remedy issues with Internet Explorer?
  36. How can I remedy issues with the Mozilla Firefox Web browser?
  37. How can I troubleshoot browser issues?
  38. Help, all my emails from ShowingTime come from someone else.
  39. What happened to the Resend App Access link?
  40. Why does the ShowingTime app ask for my location?
  41. As a buyer's agent, how can I see all of the showings I request?
  42. Can I review messages in the mobile app?
  43. How do I add multiple listings to a tour?
  44. Can I rearrange the stops in the tour?
  45. Is my tour shared with the buyer?
  46. How can I see the status of appointments in a Tour?
  47. Can I reschedule the whole tour for a different day?
  48. Can I schedule a tour with a listing that is not accepting online requests?
  49. What is the Add Other Stop button used for when creating a tour?
  50. Can I print the turn by turn directions for a tour?
  51. Can Inspectors use ShowingTime?
  52. What is the Additional Instructions Section?
  53. Can I see the appointment type of a listing before I schedule?
  54. What if I don't want a notification call when an appointment is confirmed?
  55. Can I add agents to my office in ShowingTime?
  56. Logging in to ShowingTime Frequently Asked Questions
  57. What if my log in is disabled?
  58. Can I share the buyer's agent's details with my listing contacts?
  59. Notification Troubleshooting
  60. Help, I'm missing a listing.
  61. On my listing, it says that showings are not allowed. What can I do?
  62. How do I update showing instructions for my listing?
  63. Can I message other agents?
  64. Help: My client cannot access My Home
  65. Can I prevent overlapping showings?
  66. Can I share details from the appointment screen?
  67. Where can I access my billing information?
  68. Can I add a mass note to my listings?
  69. Can I reschedule an appointment?
  70. Is there a Buffer Time Between Appointments?
  71. How Do I Enable Scheduling for my Listing in ShowingTime?
  72. Can I Set up an Assistant to Help with Showings?
  73. What if my contact details are not correct when I schedule?
  74. What is a Virtual Showing?
  75. Listing Sync FAQ
  76. Why does my ride-share app open when I choose directions to the property?
  77. Can I change my Feedback Template?
  78. Can I merge my profiles if I am a member of more than one board/association?
  79. Can I see my mileage?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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