Logging in to ShowingTime Frequently Asked Questions

Common login questions and solutions can be found on this page.

Click here if you have ShowingTime Front Desk.
Click here if you have ShowingTime Appointment Center.

ShowingTime offers a variety of add-on showing solutions and market analysis tools. Learn how these products can enhance your showing management package and your clients' experience.

I am an Owner, Buyer, Seller, or Tenant. How do I access ShowingTime?
Click Here
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My Board provides ShowingTime Service, How do I access?
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I’m am a member of a board that does not provide ShowingTime Service, or I wish to access ShowingTime directly with a User Name and Password
As long as you are an active member of a real estate board that has a RETS agreement with ShowingTime, you can set up an account to request appointments online. To do so visit: http://showingdesk.com/Account/Register
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I do not see my real estate board on the drop-down when attempting to create an account?
If you do not see your real estate board on the drop-down, ShowingTime currently does not have a RETS agreement with your board.
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I found my board on the drop-down and entered by Agent ID but received an error message that there was an issue emailing my registration.
This can occur if we do not have an email address on file for you. Some boards do not Provide ShowingTime with email addresses. In cases like this ShowingTime support will have to manually set up your account. In order to verify your identity please email in a photo of your driver’s license to support@showingtime.com with your Agent ID and full name.

Click here to Email Us
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I am a home inspector can I request appointments online?
Some Realtor associations allow inspectors to be affiliate members and send us their information through the Agent RETS agreement. If your local Realtor association allows this, you can create an account using the method above.

We also have a connection to a small number of state licensing agencies. If you are a member of one of the agencies below you can request inspections online.

TEXAS: Texas Real Estate Commission

OHIO: Ohio Dept. of Commerce Real Estate Division


Indiana does not provide us with email addresses so we will have to manually create your login. In order to verify your identity please email a photo of your driver’s license to support@showingtime.com with your State ID Number and full name.
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What can I do if my login is disabled?
In the event that your login is disabled, someone with staff or manager rights in your office can log in to their ShowingTime account and enable your login.

If there is no one available to enable your login in your office, please have your broker or office manager send support@showingtime.com an email authorizing us to enable your login.
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  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. What is ShowingAssist?
  5. Account, Profile, & Integrations FAQ
  6. Appointments & Scheduling FAQ
  7. Feedback FAQ
  8. Mobile FAQ
  9. Can I Send Notifications to Agents that Show My Listings?
  10. How do I Share Feedback with my Seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. What does the View Instructions only Appointment Type mean?
  17. What does the Courtesy Call or Go and Show Appointment Type mean?
  18. What does the Appointment Required Appointment Type mean?
  19. How can I see Past Notifications I have sent?
  20. What is a CBS Code?
  21. How can I track appointments that occurred in the past?
  22. I've been told that agents can't schedule inspections on my listings, what do I do?
  23. Can I change the office details?
  24. Do you have information that I can provide to my seller?
  25. Why are access details so important?
  26. Why are Text messages and Push notifications delayed?
  27. How do I cancel an appointment?
  28. How do I change my phone number/email address in ShowingTime?
  29. How do I get a one day code?
  30. How do I update my notification preferences?
  31. What do the different appointment types mean?
  32. What is the Not Authorized message?
  33. How can I remedy issues with the Google Chrome Web browser?
  34. How can I remedy issues with the Safari Web browser?
  35. How can remedy issues with Internet Explorer?
  36. How can I remedy issues with the Mozilla Firefox Web browser?
  37. How can I troubleshoot browser issues?
  38. Help, all my emails from ShowingTime come from someone else.
  39. What happened to the Resend App Access link?
  40. Why does the ShowingTime app ask for my location?
  41. As a buyer's agent, how can I see all of the showings I request?
  42. Can I review messages in the mobile app?
  43. How do I add multiple listings to a tour?
  44. Can I rearrange the stops in the tour?
  45. Is my tour shared with the buyer?
  46. How can I see the status of appointments in a Tour?
  47. Can I reschedule the whole tour for a different day?
  48. Can I schedule a tour with a listing that is not accepting online requests?
  49. What is the Add Other Stop button used for when creating a tour?
  50. Can I print the turn by turn directions for a tour?
  51. Can Inspectors use ShowingTime?
  52. What is the Additional Instructions Section?
  53. Can I see the appointment type of a listing before I schedule?
  54. What if I don't want a notification call when an appointment is confirmed?
  55. Can I add agents to my office in ShowingTime?
  56. Logging in to ShowingTime Frequently Asked Questions
  57. What if my log in is disabled?
  58. Can I share the buyer's agent's details with my listing contacts?
  59. Notification Troubleshooting
  60. Help, I'm missing a listing.
  61. On my listing, it says that showings are not allowed. What can I do?
  62. How do I update showing instructions for my listing?
  63. Can I message other agents?
  64. Help: My client cannot access My Home
  65. Can I prevent overlapping showings?
  66. Can I share details from the appointment screen?
  67. Where can I access my billing information?
  68. Can I add a mass note to my listings?
  69. Can I reschedule an appointment?
  70. Is there a Buffer Time Between Appointments?
  71. How Do I Enable Scheduling for my Listing in ShowingTime?
  72. Can I Set up an Assistant to Help with Showings?
  73. What if my contact details are not correct when I schedule?
  74. What is a Virtual Showing?
  75. Listing Sync FAQ
  76. Why does my ride-share app open when I choose directions to the property?
  77. Can I change my Feedback Template?
  78. Can I merge my profiles if I am a member of more than one board/association?
  79. Can I see my mileage?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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