Logging in to ShowingTime Frequently Asked Questions:

Common login questions and solutions can be found on this page.

Click here if you have ShowingTime Front Desk.
Click here if you have ShowingTime Appointment Center.




I am an Owner, Buyer, Seller, or Tenant. How do I access ShowingTime?
Click Here
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My Board provides ShowingTime Service, How do I access?
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I’m am a member of a board that does not provide ShowingTime Service, or I wish to access ShowingTime directly with a User Name and Password
As long as you are an active member of a real estate board that has a RETS agreement with ShowingTime, you can set up an account to request appointments online. To do so visit: http://showingdesk.com/Account/Register
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I do not see my real estate board on the drop-down when attempting to create an account?
If you do not see your real estate board on the drop-down, ShowingTime currently does not have a RETS agreement with your board.
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I found my board on the drop-down and entered by Agent ID but received an error message that there was an issue emailing my registration.
This can occur if we do not have an email address on file for you. Some boards do not Provide ShowingTime with email addresses. In cases like this ShowingTime support will have to manually set up your account. In order to verify your identity please email in a photo of your driver’s license to support@showingtime.com with your Agent ID and full name.

Click here to Email Us
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I am a home inspector can I request appointments online?
Some Realtor associations allow inspectors to be affiliate members and send us their information through the Agent RETS agreement. If your local Realtor association allows this, you can create an account using the method above.

We also have a connection to a small number of state licensing agencies. If you are a member of one of the agencies below you can request inspections online.

TEXAS: Texas Real Estate Commission

OHIO: Ohio Dept. of Commerce Real Estate Division

INDIANA: In.gov

Indiana does not provide us with email addresses so we will have to manually create your login. In order to verify your identity please email a photo of your driver’s license to support@showingtime.com with your State ID Number and full name.
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FAQs

  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. Account, Profile, & Integrations FAQ
  5. Appointments & Scheduling FAQ
  6. Feedback FAQ
  7. Mobile FAQ
  8. Sellers FAQ
  9. Can I send mass notifications
  10. How do I share feedback with my seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. How can I see Past Notifications I have sent?
  17. What is a CBS Code?
  18. How can I track appointments that occurred in the past?
  19. I've been told that agents can't schedule inspections on my listings, what do I do?
  20. Can I change the office details?
  21. Do you have information that I can provide to my seller?
  22. Why are access details so important?
  23. Why are Text messages and Push notifications delayed?
  24. How do I cancel an appointment?
  25. How do I change my phone number/email address in ShowingTime?
  26. How do I get a one day code?
  27. How do I update my notification preferences?
  28. What do the different appointment types mean?
  29. What is the Not Authorized message?
  30. How can I remedy issues with the Google Chrome Web browser?
  31. How can I remedy issues with the Safari Web browser?
  32. How can remedy issues with Internet Explorer?
  33. How can I remedy issues with the Mozilla Firefox Web browser?
  34. How can I troubleshoot browser issues?
  35. Help, all my emails from ShowingTime come from someone else.
  36. What happened to the Resend App Access link?
  37. Why does the ShowingTime app ask for my location?
  38. As a showing agent, how can I see all of the showings I request?
  39. Can I review messages in the mobile app?
  40. How do I add multiple listings to a tour?
  41. Can I rearrange the stops in the tour?
  42. Is my tour shared with the buyer?
  43. How can I see the status of appointments in a Tour?
  44. Can I reschedule the whole tour for a different day?
  45. Can I schedule a tour with a listing that is not accepting online requests?
  46. What is the Add Other Stop button used for when creating a tour?
  47. Can I print the turn by turn directions for a tour?
  48. Can Inspectors use ShowingTime?
  49. Can I see the appointment type of a listing before I schedule?
  50. What if I don't want a notification call when an appointment is confirmed?
  51. Can I add agents to my office in ShowingTime?
  52. Logging in to ShowingTime Frequently Asked Questions:
  53. What if my log in is disabled?
  54. Can I share the showing agent's details with my listing contacts?
  55. Notification Troubleshooting
  56. Help, I'm missing a listing.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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