Feedback FAQ


Feedback

My sellers like feedback, so how can I get this to them in a professional manner?
  1. Enhanced Feedback Users:
    ShowingTime provides you with professional, customizable feedback templates. These are used to create reports you can send to your seller. You have the option of approving all feedback before it is published for the seller as well as graphs that track information on the listing.
    Note: We do not include the buyer's agent’s details on the seller reports.
  2. Standard Feedback Users:
    When you receive feedback after a showing, you can copy and paste it into an email to share it with sellers.
How do I see the Feedback on my listings?
When the buyer's agent fills out the feedback form, you are able to see it in the feedback section on the desktop or in the app. This feedback will be located under the tab "On my Listings. When you are sent a feedback request form you will be able to answer it and track it via the tab "Listings I have Shown".
Why should I encourage agents to fill out the feedback form?
Feedback is invaluable for a seller to see. Knowing that the color of the wall in the living room is taking away from the appearance of the rest of the home can lead to action. Positive feedback like buyers finding the home just right is an assurance that the house may not be on the market for much longer.
What is the difference between Basic Feedback and Enhanced Feedback?
Capturing feedback is the goal, but the method is up to you! You can capture feedback via a free text entry box which allows the buyer's agent to elaborate in their own words about the property with Basic feedback. Enhanced Feedback allows you to add additional questions (Multiple choices or free text entries) to hone in on anything you want. Please contact your Office or MLS for details.
How do I send feedback to my seller?
Once you have reviewed the feedback you can "publish" this feedback for your owner. You can also set your feedback to be automatically published for the owner once received.
Note: This feature may not be available in some markets.
What if I add an activity to the LAR?
Feedback is sent for past appointments added to the Listing Activity Report, as long as it took place in the last seven days.
Is Feedback Sent if I set up an appointment on behalf of another agent?
Yes - Feedback will be sent to those agents who have not disabled the option in their profile.
How do I opt-out of feedback?
In your profile, you can opt not to receive feedback requests. The listing agent will be able to see that you have declined to fill out these requests. As a listing agent, you can also choose not to send these requests at all to the buyer's agents.


Note: Certain settings and features are determined by your association or board and may not be available in all markets. Information presented in our training materials is a general representation of ShowingTime products.

Please contact support@showingtime.com with any questions on the integration in your market.

FAQs

  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. Account, Profile, & Integrations FAQ
  5. Appointments & Scheduling FAQ
  6. Feedback FAQ
  7. Mobile FAQ
  8. Can I send mass notifications
  9. How do I share feedback with my seller?
  10. What are my sellers notification preferences?
  11. Why do I get a message that says "URL Expired" in the mobile app?
  12. When would I merge a listing?
  13. Can my seller communicate with ShowingTime?
  14. Can I share the tour details with the buyer?
  15. How can I see Past Notifications I have sent?
  16. What is a CBS Code?
  17. How can I track appointments that occurred in the past?
  18. I've been told that agents can't schedule inspections on my listings, what do I do?
  19. Can I change the office details?
  20. Do you have information that I can provide to my seller?
  21. Why are access details so important?
  22. Why are Text messages and Push notifications delayed?
  23. How do I cancel an appointment?
  24. How do I change my phone number/email address in ShowingTime?
  25. How do I get a one day code?
  26. How do I update my notification preferences?
  27. What do the different appointment types mean?
  28. What is the Not Authorized message?
  29. How can I remedy issues with the Google Chrome Web browser?
  30. How can I remedy issues with the Safari Web browser?
  31. How can remedy issues with Internet Explorer?
  32. How can I remedy issues with the Mozilla Firefox Web browser?
  33. How can I troubleshoot browser issues?
  34. Help, all my emails from ShowingTime come from someone else.
  35. What happened to the Resend App Access link?
  36. Why does the ShowingTime app ask for my location?
  37. As a buyer's agent, how can I see all of the showings I request?
  38. Can I review messages in the mobile app?
  39. How do I add multiple listings to a tour?
  40. Can I rearrange the stops in the tour?
  41. Is my tour shared with the buyer?
  42. How can I see the status of appointments in a Tour?
  43. Can I reschedule the whole tour for a different day?
  44. Can I schedule a tour with a listing that is not accepting online requests?
  45. What is the Add Other Stop button used for when creating a tour?
  46. Can I print the turn by turn directions for a tour?
  47. Can Inspectors use ShowingTime?
  48. Can I see the appointment type of a listing before I schedule?
  49. What if I don't want a notification call when an appointment is confirmed?
  50. Can I add agents to my office in ShowingTime?
  51. Logging in to ShowingTime Frequently Asked Questions:
  52. What if my log in is disabled?
  53. Can I share the buyer's agent's details with my listing contacts?
  54. Notification Troubleshooting
  55. Help, I'm missing a listing.
  56. On my listing, it says that showings are not allowed. What can I do?
  57. How do I update showing instructions for my listing?
  58. Can I message other agents?
  59. Help: My client cannot access My Home
  60. Can I prevent overlapping showings?
  61. Can I share details from the appointment screen?
  62. Where can I access my billing information?
  63. Can I add a mass note to my listings?
  64. Can I reschedule an appointment?
  65. Is there a buffer time between appointments?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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