Account, Profile, & Integrations FAQ

  1. General FAQ
  2. Notifications FAQ
  3. Listing & Scheduling FAQ
  4. Account, Profile, & Integrations FAQ
    1. I updated my email address in the MLS but is has not updated in ShowingTime!
    2. Help! I am not able to make any changes to my profile or my listing!
    3. I have a Supra electronic lockbox, how do I enable ShowingTime to pull access details into my reports?
    4. What is the Appointment Download Service Key?
    5. What is the ShowingTime Messenger?
    6. Where can I find specific settings for my Listing or Buyer's Agent preferences?
    7. Can I sync my appointments to my Calendar?
    8. What is the difference between Abbreviated SMS and Long/Multi SMS?
    9. How can I input my text messaging or SMS number?
    10. Can I set my sellers or their occupants up for text messaging?
    11. What is the preferred interface switch for?
  5. Appointments FAQ
  6. Feedback FAQ
  7. Mobile App FAQ
  8. Seller FAQ

Account, Profile, & Integrations

I updated my email address in the MLS but it has not updated in ShowingTime!
Agents sometimes like to use different email addresses for different purposes; you are able to have contact details for ShowingTime that vary from what is listed in the MLS. You can review this in your ShowingTime profile in a section titled ‘Profile Basics’. Don’t forget your separate buyer's agent profile when scheduling. When updating on the Terms and Conditions screens that appear when scheduling, make sure to complete a request to save your changes to ensure your edits were saved.
Help! I am not able to make any changes to my profile or my listing!
Please speak to your office administrator as they may have enabled a feature that only allows you access to reports and feedback.
I have a Supra electronic lock-box, how do I enable ShowingTime to pull access details into my reports?
ShowingTime has the ability to pull access details from Supra into the Listing Activity Report. Supra/iBox Lockbox - How to Enable Guide
What is the Appointment Download Service Key?
This section is used for customers who are provided ShowingTime as a service by their MLS through our ShowingTime for the MLS service. If your company is using another online scheduling company and appointments need to be forwarded to them, this is where you can add a service key so our system knows not to handle the appointment for you. Removing this key will allow ShowingTime to then again handle appointments going forward.
What is the ShowingTime Messenger?
The ability to chat with an agent or your buyers is a huge benefit for those last-minute changes. You can use the service to dive deeper into the feedback, negotiate to reschedule times, or even start an offer. This communication is private between you and the recipient and available on both mobile and desktop.
Where can I find specific settings for my Listing or Showing Agent preferences?
Your profile is broken down into sections that make your life easier. At the top, you will see the basic information where you can add or update phone numbers or your email address. You will then see the preferences that take place if you are a listing agent or buyer's agent. You can read more here.
Can I sync appointments to my calendar?
With Calendar Sync, you can have all your upcoming appointments synced directly to your personal calendar, which can be accessed through your preferred calendar application or on your mobile device. Read more here.
Can I switch between Abbreviated SMS and Long/Multi SMS?
Yes. On your Profile page, you can choose between long or short SMS. This setting is in the Profile Basics (near the top) section.
What is the difference between Abbreviated SMS and Long/Multi SMS?
Abbreviated SMS, makes use of a URL in the message to condense it to a single SMS. This single SMS allows for a user to click on the link to see all of the information.
Long or Multi SMS will make all of the information available via text message. This may mean that the showing instructions, for example, will span more than one text message. ShowingTime is not responsible for charges your carrier may apply.
How can I input my text messaging or SMS number?
On your profile, you can enter a number in one of the three phone fields. When you change the type to Mobile Phone it will become available in the text message box.
Can I set my sellers or their occupants up for text messaging?
Yes. From the Listing, you can edit their contact information. Once you choose the phone type of Mobile Phone (next to their number) it will give you the option to Use for Text Messaging.
What is the preferred interface switch for?
For those users that prefer the ShowingTime Front Desk interface always be shown when logging in from the Multiple Listing Service (MLS), you can set this setting in your profile. You can also choose to show the ShowingTime for the MLS interface all the time if you prefer.

Please Note: This setting has no effect on your appointments or listings.

Note: Certain settings and features are determined by your association or board and may not be available in all markets. Information presented in our training materials is a general representation of ShowingTime products.

Please contact with any questions on the integration in your market.


  1. General FAQ
  2. Notification FAQ
  3. Listing FAQs
  4. What is ShowingAssist?
  5. Account, Profile, & Integrations FAQ
  6. Appointments & Scheduling FAQ
  7. Feedback FAQ
  8. Mobile FAQ
  9. Can I Send Notifications to Agents that Show My Listings?
  10. How do I Share Feedback with my Seller?
  11. What are my sellers notification preferences?
  12. Why do I get a message that says "URL Expired" in the mobile app?
  13. When would I merge a listing?
  14. Can my seller communicate with ShowingTime?
  15. Can I share the tour details with the buyer?
  16. What does the View Instructions only Appointment Type mean?
  17. What does the Courtesy Call or Go and Show Appointment Type mean?
  18. What does the Appointment Required Appointment Type mean?
  19. How can I see Past Notifications I have sent?
  20. What is a CBS Code?
  21. How can I track appointments that occurred in the past?
  22. I've been told that agents can't schedule inspections on my listings, what do I do?
  23. Can I change the office details?
  24. Do you have information that I can provide to my seller?
  25. Why are access details so important?
  26. Why are Text messages and Push notifications delayed?
  27. How do I cancel an appointment?
  28. How do I change my phone number/email address in ShowingTime?
  29. How do I get a one day code?
  30. How do I update my notification preferences?
  31. What do the different appointment types mean?
  32. What is the Not Authorized message?
  33. How can I remedy issues with the Google Chrome Web browser?
  34. How can I remedy issues with the Safari Web browser?
  35. How can remedy issues with Internet Explorer?
  36. How can I remedy issues with the Mozilla Firefox Web browser?
  37. How can I troubleshoot browser issues?
  38. Help, all my emails from ShowingTime come from someone else.
  39. What happened to the Resend App Access link?
  40. Why does the ShowingTime app ask for my location?
  41. As a buyer's agent, how can I see all of the showings I request?
  42. Can I review messages in the mobile app?
  43. How do I add multiple listings to a tour?
  44. Can I rearrange the stops in the tour?
  45. Is my tour shared with the buyer?
  46. How can I see the status of appointments in a Tour?
  47. Can I reschedule the whole tour for a different day?
  48. Can I schedule a tour with a listing that is not accepting online requests?
  49. What is the Add Other Stop button used for when creating a tour?
  50. Can I print the turn by turn directions for a tour?
  51. Can Inspectors use ShowingTime?
  52. What is the Additional Instructions Section?
  53. Can I see the appointment type of a listing before I schedule?
  54. What if I don't want a notification call when an appointment is confirmed?
  55. Can I add agents to my office in ShowingTime?
  56. Logging in to ShowingTime Frequently Asked Questions
  57. What if my log in is disabled?
  58. Can I share the buyer's agent's details with my listing contacts?
  59. Notification Troubleshooting
  60. Help, I'm missing a listing.
  61. On my listing, it says that showings are not allowed. What can I do?
  62. How do I update showing instructions for my listing?
  63. Can I message other agents?
  64. Help: My client cannot access My Home
  65. Can I prevent overlapping showings?
  66. Can I share details from the appointment screen?
  67. Where can I access my billing information?
  68. Can I add a mass note to my listings?
  69. Can I reschedule an appointment?
  70. Is there a Buffer Time Between Appointments?
  71. How Do I Enable Scheduling for my Listing in ShowingTime?
  72. Can I Set up an Assistant to Help with Showings?
  73. What if my contact details are not correct when I schedule?
  74. What is a Virtual Showing?
  75. Listing Sync FAQ
  76. Why does my ride-share app open when I choose directions to the property?
  77. Can I change my Feedback Template?
  78. Can I merge my profiles if I am a member of more than one board/association?
  79. Can I see my mileage?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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