Contact Methods & Management


Overview

The listing worksheet is the best place to define who should be contacted and what should happen when appointments are requested on listings. The easiest way to reduce the steps required of a listing agent to get showings confirmed is to add co-listing agents, homeowners and tenants as ‘listing contacts’. Listing contacts are not restricted to just agents and sellers: office admins, property managers and other contacts can also be added to listings. Keeping listing worksheets up to date will:
  • Make the appointment confirmation process clear
  • Provide up-to-date notes for showing agents
  • Send correct showing instructions for confirmed appointments
  • Honor lead times and blocked-out times to accommodate sellers

Contact Methods

Agents using ShowingTime for the MLS have many options available to be informed immediately of showing requests, confirmed appointments and cancelled appointments.

  1. ShowingVoice (Automated Phone Call) **
    Calls marked to be handled by ShowingVoice are made instantly, as are Email, Text Message, or Push Notifications.

  2. Email
    Email (Electronic Mail) was introduced in 1993 and is used as a base for most communications.

  3. Text Message
    Text Message, also known as SMS (Short Messaging Service), has been a vital communications tool since its introduction in 1992. ShowingTime for the MLS customers have two SMS methods available, as determined by their MLS. In both instances, notifications of an appointment's status are sent instantly.
    1. 1-way SMS - These messages will only be used to inform you of an appointment's status.
    2. 2-way SMS ** - These messages can be replied to with either a 'Y' to confirm a showing, or 'N' to decline a showing.
  4. Push Notifications **
    When you enable Push Notifications, you'll see showing requests, appointment statuses and other messages related to showings or feedback in the top navigation bar of your smartphone so you are always up to date.
Related Page: Mobile: Push Notifications


Contact Management



Can Confirm Appts By
This section allows you to configure each contact's notification preferences when appointments are scheduled so they can quickly confirm requests. These options will only be presented when the Appointment Required appointment type is selected.

Notify of Confirmed/Cancelled Appts By
This section allows you to configure any contact's notification preferences when appointments have been confirmed or cancelled.

Buttons

A quick explanation of how contacts will be handled with the current configuration.

Advanced Notifications are designed to alert selected listing contacts when an appointment request is in danger of being missed, declined, or cancelled.

With this option, you can add a Co-Listing Agent to your listing (only agents from the same office can be added).

Allows you to add a Seller or Tenant to the listing.


Management Buttons

Used to delete the contact from the listing.

Used to edit a contact's details. See the Editing Contacts section below.



Editing Contacts



ShowingVoice calls contacts in the order their phone numbers are listed on this form.

Enabling & Disabling Text Messaging

Text Messaging options will only appear when a contact's phone type has been set to "Mobile Phone".

Enabling & Revoking ShowingTime App Access **

Mobile App access can only be provided to sellers or tenants if a valid email address is on file so the authentication process can be initiated. Once the seller or tenant has been authenticated (they'll get an email with authentication links), their devices will appear under the Devices section. Sellers & tenants are not restricted as to the number of devices that can be authenticated. If there are multiple contacts for a listing, it is recommended that each contact be listed separately. Then, activity logs for each contact will list actions taken to confirm, cancel or decline appointments.

To revoke access to a specific device, click on the Remove ShowingTime Access For This Device button.

** Certain features shown are determined by your MLS and may not be available in all markets.

Feedback and Knowledge Base

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