What's New

April 2017 - Out Of Office Settings


Out Of Office

Taking time off to go to a seminar or is an upcoming holiday going to leave your office short staffed? You can use the Out of Office feature to let showing agents scheduling appointments know and direct them to any additional resources that are available.



March 2017 - Appointment Types for Every Situation


New Appointment Types

Quick and efficient communications about the purpose for scheduled appointments can determine whether an appointment is confirmed or cancelled. With our latest update, we have added more appointment types for both you and requesting agents to choose from, including "Walk-Through," "Radon Drop Off" and "Site Measurements" for inspection.



February 2017 - Latest updates for the Mobile App


Offline Access

Never worry about showing instructions not being available due to poor connectivity. We've introduced the "Offline" mode for our iOS users in the recent mobile app update. Make sure you have the latest update.



A lot was accomplished in 2016. Thanks for all your feedback, which helps us create new features and add improvements that lead to an even better experience for you - 1/23/2017


New Look and Feel for the ShowingTime Mobile App*

ShowingTime has updated the mobile app to add new functionality, optimize it for all smartphone screen sizes, and improve overall performance. We’ve also introduced a sleek new design!

*Currently our latest version of the app is available in select markets.

All Your Clients in One Place

As a real estate agent, keeping your showings organized by buyers just makes sense. You can now add your clients’ name to any appointment when scheduling, automatically organizing all of your upcoming and past appointments by each client.

Calendar View of Appointments

ShowingTime’s Appointment Calendar allows agents, staff, and managers to see appointments at a glance. With multiple viewing options like a day, a week, or a month, it is easy to see the appointments and their statuses to plan your time effectively.

Default Appointment Length and Type for Showing Agents

ShowingTime is committed to helping you schedule appointments as quickly and as efficiently as possible. That’s why we introduced a way for showing agents to set their own default appointment type and length. Set it once in your profile settings and breeze through scheduling showings.

Office Broadcast

This one-way broadcast communication tool allows office administrators and staff to send messages to all members for any purpose, including emergencies, notifications, or other important updates. Members get messages via their preferred method, whether email, SMS (text), ShowingTime mobile app push notification, or a combination.

Reschedule Process Improvements

Proposing a time change for a showing via the free text box allows listing agents to communicate with buyers agents without restrictions and let them know about all times available without cancelling the appointment.

ShowingTime Messaging, viewing appointment types when scheduling, and personal calendar syncing of appointments for sellers - 12/1/2015


Introducing ShowingTime Messaging for Agents & Sellers

ShowingTime messaging lets agents communicate through private instant messaging on all their appointments. Listing agents can contact sellers and vice versa; showing agents can alert listing contacts if they're early or running late. Messages are sent via email, push alerts on mobile devices or via text messages (in select markets), with conversations logged for future reference. ShowingTime messaging is currently being rolled out to our customers market by market. Stay tuned for when it is available for yours!

View Appointment Types When Scheduling

Agents will be able to see if their showing request will be auto-confirmed or need confirmation prior to scheduling, making it easier to plan ahead. It’s important to note that showing instructions are only accessible when the request has both been submitted by the showing agent and confirmed by the listing representative.

Sellers Can Import Showings To Their Calendars

Owners and occupants can now enjoy the convenience of having their calendars update automatically when an appointment moves from “requested” to “confirmed”, so they always have the most up-to-date information.

Scheduling on Behalf of Another Agent, ShowingCart Mobile Map & Improve Seller Login - 9/16/2015


Scheduling on Behalf of Another Agent *

Now it’s easy to schedule appointments in the ShowingTime system when the request wasn’t received online. For instance, when a showing agent emails, calls or texts a showing request to the listing agent, the listing agent can quickly enter it in ShowingTime … as if the request was made online. Once entered, the system generates notifications, etc. as it normally does, based on the listing’s instructions. It also equips listing agents to override blocks and instantly confirm requests.

Introducing the ShowingCart Mobile Map

When you have a full day of showings, the ShowingCart Mobile Map will help you keep track of where you’re going. It displays all the stops on your buyer’s tour, plotted according to the best route. You can easily jump ahead to see showing instructions for a specific stop, get directions from your current stop, or view other details – it’s the perfect companion when you’re in the field.

Improved Mobile Login Process for Sellers *

Our research shows that for every agent using the ShowingTime Mobile App, there are three sellers using it. To make their experience even better, we’ve made the initial login process more intuitive. Once logged in, sellers have access to information about showings and feedback, can confirm appointments, update their contact details, review reports and more.

* This feature may not be available to all users if you have questions about this feature, contact your account manager or support representative.

Scheduling on Behalf of Another Agent, ShowingCart Mobile Map & Improve Seller Login - 9/16/2015


Scheduling on Behalf of Another Agent *

Now it’s easy to schedule appointments in the ShowingTime system when the request wasn’t received online. For instance, when a showing agent emails, calls or texts a showing request to the listing agent, the listing agent can quickly enter it in ShowingTime … as if the request was made online. Once entered, the system generates notifications, etc. as it normally does, based on the listing’s instructions. It also equips listing agents to override blocks and instantly confirm requests.

Introducing the ShowingCart Mobile Map

When you have a full day of showings, the ShowingCart Mobile Map will help you keep track of where you’re going. It displays all the stops on your buyer’s tour, plotted according to the best route. You can easily jump ahead to see showing instructions for a specific stop, get directions from your current stop, or view other details – it’s the perfect companion when you’re in the field.

Improved Mobile Login Process for Sellers *

Our research shows that for every agent using the ShowingTime Mobile App, there are three sellers using it. To make their experience even better, we’ve made the initial login process more intuitive. Once logged in, sellers have access to information about showings and feedback, can confirm appointments, update their contact details, review reports and more.

* This feature may not be available to all users if you have questions about this feature, contact your account manager or support representative.

New ShowingCart Features & Profile Linking - 7/22/2015


Add Personal Showing Notes

Showing agents routinely jot down notes for specific appointments. Now in ShowingCart you can keep your notes organized and accessible per appointment! Click the “Add Note” icon to enter any notes needed which will remain private to you. These notes can be edited at any time and are always included on your version of the printout.

Track Appointment Statuses

Keeping track of multiple appointments for various clients and whether or not they've been confirmed can be tough. So we've created a way for showing agents to manually update individual appointment statuses for listings or stops added to their tour that are not managed by ShowingTime - this will help you stay on top of every showing!

ShowingTime App Update - 6/22/2015


More ShowingTime Features for Agents on the Go!

ShowingTime has added many new and highly requested features into the Mobile App! Agents will enjoy an enhanced mobile ShowingCart™ experience, including a read-only view of past, present & future tours. Also, agents can update their listings’ showing instructions on the go with the enhanced version of the mobile listing worksheet, giving them the ability to view and update showing instructions right from their mobile phone!

ShowingCart: Buyer's Tour

After creating a buyer’s tour in ShowingCart (from the desktop), agents can now access a read-only view from their mobile phone or tablet that shows:

• All appointments grouped by the name of their tour
• Upcoming and past tours
• Appointment statuses for each showing
• Showing instructions
• Driving directions to each stop

From the home screen of the mobile app, click on ShowingCart to get started.

Mobile Listing Worksheet

Need to block a time that a home is unavailable to show? Need to enter showing instructions for a listing while in the field? Now you can! Agents can update appointment types, change contact information, add showing restrictions and even change notes to showing agents from the mobile app.

At the home screen, click on “View Instructions”, find your listing and edit your instructions. It’s that easy!

New Updates to your ShowingTime Service - 5/22/2015


New & Improved Feedback Management Page

ShowingTime’s feedback management page has been redesigned and optimized to make it easier to find, review and respond to feedback! You can filter by status type (for example, all unread feedback) or group & sort what you want to see. Showing agents can even review past feedback they’ve sent. Plus, new icons make it easy to check feedback status at a glance.

Updated ShowingCart Printouts

Not only has the layout of ShowingCart’s printouts been redesigned (decreasing the number of printed pages needed), but now agents can control exactly what’s printed! Include/exclude turn-by-turn directions, a map of your tour or a photo of the home. To share a printout with your buyer, select the “Buyer’s Version” to hide the secure showing instructions.

Improvements Galore! - 3/24/2015


A Feedback Form for Every Listing *

Office managers and agents can now create an unlimited amount of feedback request forms and easily assign them to any listing!

Improved and Optimized Target Market Analysis (TMA) Report

Our Target Market Analysis Report is a simple, useful graphical report that displays the number of showings that occurred in specific price ranges for a specific area. We’ve optimized this report to load quickly, added in school districts as a market filter and improved the overall search selection functions.

Live Chat with Support

The Live Chat option has been added back for Appointment Center customers. Initiating a live chat sesstion is easy and can be done from any Help & Training Page. You will only be required to tell us a breif description of your issue to initiate the live chat session.

Enter Your Appointment Time for a “View Instructions Only” Listing When Using ShowingCart

ShowingCart helps agents organize their preferred showing route for their buyer’s showing tour before appointment requests are made. One of the many ways to sort stops on a tour is by the time of the showing. Now, for listing stops configured as “View Instructions Only” (which don’t include an appointment time), agents can enter a time, making it much easier to sort and organize all stops.

* This feature may not be available to all users if you have questions about this feature, contact your account manager or support representative.

Help and Training!?! - 2/15/2015


New Help & Training Site

ShowingTime has improved how we support agents by introducing a new 'Help and Training' section. This will constantly be maintained and updated when new features are released.

Feedback and Knowledge Base

Support

Available Weekdays from 8 AM - 9PM CST & Weekends from 8 AM - 5 PM CST

Email: support@showingtime.com
Live Chat: Complete the form below.

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