What's New


April 6, 2021: ShowingTime’s Dedicated Experience for Sellers and Buyers Has a New Name






Home by ShowingTime remains free and continues to provide the same settings and features. Once you add your client’s email to the listing worksheet, they will receive an invitation to access Home by ShowingTime from their desktop and can then download the app from their device’s app store.

ShowingTime does not share this data anywhere.

Home by ShowingTime equips your sellers to easily manage showings and feedback on their property. Sellers can:
  • download the app to confirm showings and view feedback
  • manage their profile, settings and preferences
  • review appointments and share them with family members
  • ...and more

If you tag a buyer to your upcoming showing appointments, buyers can:*
  • review appointment details
  • access driving directions
  • connect with you (their agent)
*Available in select markets

   






March 31, 2021: New Updates for Showing Consent


The Showing Consent Form is a way for buyer's agents to agree to instructions or details before they are allowed to show a listing. The Showing Consent Form may be available in your market.... Read More.





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March 26, 2021: New Permissions for the Android ShowingTime App


In order to give users more control over when an app can access location information, developers are being asked to change the way permissions are asked for. We made this change in accordance with the Google Play store location policy so that agents can decide to enable or disable this setting easily.... Read More.





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February 22, 2021: ShowingTime Secure Access


ShowingTime Secure Access® leverages information from confirmed appointments to keep home access secure while also making it quick and simple for agents to access homes during their scheduled appointment time.


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A buyer's agent will still be able to navigate to the appointment details screen in the mobile app to see the date/time and other information. However, the access details will only be visible when... Read More.

New Fields for Access Details


ShowingTime has added two new fields to the listing worksheet.

Gate code: A listing may require a gate code to be input before an agent can even reach the lockbox. As a listing agent, you can add this to the listing worksheet on mobile or desktop.

Access Notes: Any specific details to help the Buyer's Agent to access the property can be added to this field.


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June 30, 2020: Schedule LIVE Video Tours from Your Desktop


ShowingTime LIVE Video allows agents to conduct LIVE video showings directly from the ShowingTime mobile app with the tap of a button, enabling their clients to participate in showings from the comfort of their homes.

As a Buyer's Agent, you can now set up LIVE Video for appointments in your ShowingCart from your desktop.


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If the listing is enabled to allow LIVE Video, you will have the option to select the camera person as well.
   




May 28, 2020: New Layout for the Mobile Appointment Details Screen






We've changed the buyer section to allow the agent to easily share notes with them. The Buyer's Agent can also share notes with the Listing agent.

The new option for ShowingTime LIVE appears between these sections.

ShowingTime LIVE will be available in your market soon.

Read more.
   




May 12, 2020: ShowingTime LIVE Video (Coming Soon)






ShowingTime LIVE Video allows agents to conduct LIVE video showings directly from the ShowingTime mobile app with the tap of a button, enabling their clients to participate in showings from the comfort of their homes. ShowingTime LIVE Video is coming soon to your market.

Read more.
   



April 28, 2020: Select your Preferred Showing Type from the Listing Worksheet






Our latest release will give listing agents more control over how they prefer showings are conducted on their listings and the capability to easily communicate appointment information for each listing.

When Virtual Appts Only is selected, the access details for the home are intentionally hidden from the buyer’s agent. They remain in the account should you decide to switch the listing back to allow In-Person Appts, but are not visible for Virtual Appts Only since no one will be accessing the home.

Read more.
   



April 8, 2020: Virtual Showings






The COVID-19 pandemic has rapidly changed the way real estate agents do business. Orders from local governments and recommendations from public health officials alike have inspired resourceful agents to seek new ways to serve their clients.

With the ever-changing environment, agents have been giving virtual showings to their clients using a variety of methods including group video conferencing tools, 360-degree views of the home, and prerecorded video tours.

Read more.

   



Listing Rules and Exceptions Help Agents Configure Their Seller's Listings Around Unique Situations






Your client may ask you to prevent showings for a few hours when their young kids typically take naps or when they are having out-of-town guests.

Setting an Appointment Restriction will change the normal outcome for confirming showings. Rules can block (Showing Restriction) appointments.

Read more.

   



February 2020 - Select a Default Preference for Sharing Agent Information




This setting can be configured in your profile. The Default label identifies what the office is set for. Changing the setting in your profile or on an individual listing will override the office defaults.


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  • No, do not share

  • No information will be visible to the listing contacts. They will be shown a message telling them to contact the listing agent for more details.

  • Yes, share agent's company only

  • Only the agent's company information will be visible to the listing contacts.
  • Yes, share agent's name and company

  • The agent's name and company will be shared with the listing contacts.

  • Yes, share all agent contact details

  • The agent's phone number, email address, name, and company information will be visible to the listing contacts.

The Default label identifies what the office is set for. Changing the setting in your profile or on an individual listing will override the office defaults.

We've updated a few email templates to make it easier to see when the appointment is confirmed but a new time would work better.
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And when a new time is needed.


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January 2020 - See Which Agents Have Opted-out of Price Change Notifications


On desktop or mobile, now you can see agents that have opted out of price change notifications. You can also add new email addresses of agents manually. Agents that appear grayed out will not be contacted by default.



From the Listing Worksheet, you can also choose to share the buyer's agent details with all of the contacts on the listing. You will have four options to display or hide this information.


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  • No, do not share

  • No information will be visible to the listing contacts. They will be shown a message telling them to contact the listing agent for more details.

  • Yes, share agent's company only

  • Only the agent's company information will be visible to the listing contacts.
  • Yes, share agent's name and company

  • The agent's name and the company will be shared with the listing contacts.

  • Yes, share all agent contact details

  • The agent's phone number, email address, name, and company information will be visible to the listing contacts.






November 2019 - Push Notification Settings are now Visible on the Listing Worksheet


When you or your sellers are using the ShowingTime or My Home app, the ability to receive a push notification is enabled. Push Notifications are messages that pop up on a mobile device. Because they can be sent at any time; users don't have to be in the app or using their devices to receive them. All users of the ShowingTime Mobile App have the option to use this notification method and the options to set it up are located within your profile.

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October 2019 - Separate Feedback and Showing Notifications


You've asked for the ability to send your owner's feedback without having to enable them for confirmation emails and we delivered. Owners can now be notified of published feedback by email or push notification directly in the My Home by ShowingTime app or website.

You can still enable them for the ability to confirm showings, notifications of confirmations, or just notifications that a showing is scheduled.


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September 2019 - Splitting Calls and Merging Products


Centralized Showing Service Joins ShowingTime





With CSS joining ShowingTime it means agents, teams, brokers, offices, associations, and MLSs will have access to the most powerful showing management and market stats technologies and expert resources available in the residential real estate industry today. The result? An even more seamless experience for real estate professionals across the U.S. and Canada, as well as for their buyers and sellers.

Read More

Coming Soon: Receive Notifications by Phone for Declined or Cancelled Appointments Only




Now you can choose to receive automated phone call notifications for certain showing appointment statuses instead of in all instances as before (confirmed, declined, and cancelled showings). For those that only want to be notified by phone when a showing has been declined or cancelled, ShowingTime is introducing new settings on the desktop and your mobile device. You can still set electronic notifications to be delivered via email, text, or push notification if you wish not to get the automated call. And, you can configure this setting on your mobile device.



We will let you know when this goes live in your area!




May 2019 - New Sidebar, Buyers and more...


My Home by ShowingTime Now with Tour Info for Buyers


Our research has shown that 8/10 clients who are selling their homes are buying their new home with the same agent. My Home by ShowingTime provides buyers with a view of their upcoming tour. This includes the appointment status, date/time of the appointment, driving directions, and a simple way to connect with their agent only.

Read More:
ShowingTime Buyers Highlights
Buyers Guide To ShowingTime
As a reminder, adding details about your buyer to a showing is an optional feature and ShowingTime never shares this information with anyone else. An agent’s client is private to that agent only.

Never Miss A Showing with Overnight Notifications




You have the option to receive text messages and push notifications 24/7 or between the hours 8 am - 10 pm local time.
Read More

Select Your Linked Profile’s Primary MLS




Choosing your primary MLS will determine which set of contact information to display in your ShowingTime email signatures as well as determine which set of default notification preferences to use.

Read More

Refreshed Look to the Side Menu


Though the menu looks brand new, most changes are cosmetic, with just a few updates to the navigation.





October 2018 - ShowingTime Secure Access & Access Information


  • Secure access granted to the buyer's agent during a limited time window on the date/time of the confirmed appointment
  • A full account of lockbox activity within your Listing Activity Report (LAR)

How do I configure my listings for secure access?

More integrations coming soon




June 2018 - Unified Message Center

All your messages in one place

Ever needed to chat with a listing agent of an appointment from a few weeks ago and don't want to go through your list to remember the listing? Now with the unified message center, you can see all of your messages at a glance. You can still access your messages from directly in the appointment but you can also use the unified message center. Over time, we will be introducing more messaging features to the center. Stay tuned!



Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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